Keiran Forsyth
livingston,West Lothian
Summary
Professional with extensive experience in management and customer service. Proven ability to lead teams and implement effective operational strategies. Skilled in enhancing customer satisfaction and training staff to meet business objectives. Committed to fostering a positive work environment and achieving organisational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Business manager
Black Rooster Peri Peri
Livingston, West Lothian
2026.01 - Current
- Enhanced productivity by implementing new workflow systems.
- Devised sales targets, driving the team's motivation and focus towards achieving them.
- Achieved better customer relations with regular client meetings.
- Implemented risk management strategies to minimise losses.
- Coordinated cross-departmental communication for seamless execution of projects.
- Conducted performance reviews to identify areas of improvement.
- Identified growth opportunities to expand company reach.
- Optimised resource allocation, maintaining a balanced operational cost structure.
- Managed budget forecasts to ensure financial stability.
- Ensured compliance with regulations by conducting routine audits on operations procedures and processes.
- Streamlined business operations to improve efficiency.
- Monitored health and safety measures for guaranteed compliance.
- Led and managed administrative staff to maintain smooth daily operations.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Established clear budgets and cost controls strategies to meet objectives.
- Brought about improved employee engagement through regular feedback sessions and reward schemes.
- Analysed market trends for informed decision making.
- Developed new marketing strategies for increased brand visibility.
- Resolved conflicts amongst staff, promoting a harmonious work environment.
Shift manager
McDonald's
Livingston, West Lothian
2025.04 - 2026.02
- Delivered excellent customer service by overseeing staff training programmes.
- Coordinated with team members for seamless shift transitions.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Streamlined operations by implementing efficient work procedures.
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Ensured health and safety measures in line with company regulations.
- Reported key metrics to upper management for business decision-making process.
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Minimised downtime with proactive equipment maintenance checks.
- Trained staff on product knowledge, resulted in better customer interactions..
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Supervised activities of workers and enforced safety regulations.
- Managed inventory control, reduced wastage.
Trainee manager
McDonald's
Livingston, West Lothian
2025.01 - 2025.04
- Handled escalated customer issues promptly, minimising potential negative impact on company reputation.
- Liaised with external vendors for procurement of goods and services as needed,.
- Collaborated with senior management for strategic business development plans.
- Participated in budget planning exercises to optimise resource allocation,.
- Oversaw daily store operations, ensuring smooth running at all times.
- Resolved customer complaints efficiently to maintain brand reputation.
- Fostered a positive work environment, leading to increased employee satisfaction.
- Maintained quality standards within the organisation by enforcing strict compliance measures,.
- Coordinated teamwork tasks, resulting in improved project completion timescales.
Crew trainer (Supervisor)
McDonald's
livingston, West Lothian
2024.04 - 2025.01
- Achieved high employee commitment through supportive mentoring practices.
- Boosted morale within the team via motivational speaking at routine briefings.
- Enhanced team performance by providing effective and motivating training sessions.
- Created a positive working environment by promoting teamwork and cooperation.
- Created an inclusive workplace culture through diversity awareness education across all teams.
- Reinforced learning outcomes with consistent follow-up checks on individual progress.
- Fostered work ethics in trainees, leading to greater responsibility among crew members.
- Delivered comprehensive training for improved customer service skills.
Team member
McDonald's
Livingston, West Lothian
2023.08 - 2024.04
- Conveyed product information effectively to customers, promoting sales.
- Collaborated effectively with team members to meet project deadlines.
- Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Handled difficult customers, resulting in conflict resolution.
Education
National 5 - Mathematics
Inveralmond Community High School
Livingston, West Lothian 2001.04 -
National 5 - Practical Cookery
Inveralmond Community High School
Livingston, West LothianNational 5 - English
Inveralmond Community High School
Livingston, West LothianNational 5 - Administration and IT
Inveralmond Community High School
Livingston, West LothianNational 5 - Modern Studies
Inveralmond Community High School
Livingston, West LothianNational 5 - Business Management
Inveralmond Community High School
Livingston, West LothianHigher - History
Inveralmond Community High School
Livingston, West LothianHigher - Modern Studies
Inveralmond Community High School
Livingston, West LothianHigher - English
Inveralmond Community High School
Livingston, West LothianHigher - Administration and IT
Inveralmond Community High School
Livingston, West LothianHigher - Politics
Inveralmond Community High School
Livingston, West LothianHigher - Business Management
Inveralmond Community High School
Livingston, West LothianAdvanced Higher - Business Management
Inveralmond Community High School
Livingston, West LothianSCQF Level 6 - Business Administration and Customer Service
Inveralmond Community High School
Livingston, West LothianSCQF Level 6 - Leadership
Inveralmond Community High School
Livingston, West LothianSCQF Level 6 - religion, Belief and Values
Inveralmond Community High School
Livingston, West LothianSCQF Level 6 - Events
Inveralmond Community High School
Livingston, West LothianBachelor of Arts - Business Management
Edinburgh Napier University
Edinburgh 2024.09 -
Skills
- Budgetary oversight
- Customer orientation
- Financial literacy
- Diplomatic negotiator
- Market insightfulness
- Leadership excellence
- Business intelligence tools
Languages
English
Native
Spanish
Elementary
French
Elementary
Affiliations
- Karate
- Boxing
- Swimming (Competitive)
Certification
Food Safety Level 2
Food Safety Level 3
Allergen Awareness
First Aid
References
References available upon request.
Timeline
Business manager
Black Rooster Peri Peri
2026.01 - Current
Shift manager
McDonald's
2025.04 - 2026.02
Trainee manager
McDonald's
2025.01 - 2025.04
Bachelor of Arts - Business Management
Edinburgh Napier University
2024.09 -
Crew trainer (Supervisor)
McDonald's
2024.04 - 2025.01
Team member
McDonald's
2023.08 - 2024.04
National 5 - Mathematics
Inveralmond Community High School
2001.04 -
National 5 - Practical Cookery
Inveralmond Community High School
National 5 - English
Inveralmond Community High School
National 5 - Administration and IT
Inveralmond Community High School
National 5 - Modern Studies
Inveralmond Community High School
National 5 - Business Management
Inveralmond Community High School
Higher - History
Inveralmond Community High School
Higher - Modern Studies
Inveralmond Community High School
Higher - English
Inveralmond Community High School
Higher - Administration and IT
Inveralmond Community High School
Higher - Politics
Inveralmond Community High School
Higher - Business Management
Inveralmond Community High School
Advanced Higher - Business Management
Inveralmond Community High School
SCQF Level 6 - Business Administration and Customer Service
Inveralmond Community High School
SCQF Level 6 - Leadership
Inveralmond Community High School
SCQF Level 6 - religion, Belief and Values
Inveralmond Community High School
SCQF Level 6 - Events
Inveralmond Community High School