Keiran Brookes
Dudley,West Midlands
Summary
Detail-oriented professional experienced in clear communication and effective coordination within service-focused environments. Manages scheduling, service documentation, and client updates while supporting engineers with maintenance and compliance tasks. Leads rota planning and mentoring to enhance team performance. Employs a calm and organised approach to communication and issue resolution, ensuring operational efficiency and high standards.
Overview
29
29
years of professional experience
Work History
Operational Support
Ambient Engineering
redditch
03.2026 - Current
- Work Scheduling & Dispatch: Planned and allocated jobs for HVAC engineers and contractors, effectively balancing real-time emergency call-outs with pre-planned preventive maintenance (PPM) to optimise service delivery.
- Customer Communication: Act as an initial point of contact for client queries, SLA tracking, and service updates. Technical & Field Focus (HVAC Technical Support Operative)
- Service Documentation: Process work orders, track service reports, and ensure all compliance and safety paperwork is uploaded to client portals.
- Quote & Invoicing Support: Assist account managers with preparing quote amendments, tracking parts, and clearing dockets so jobs can be invoiced on time
- Provided support to technicians by preparing tools and equipment for maintenance tasks.: Support engineers with routine maintenance, fault finding, and repairs across heating, ventilation, air conditioning, and Building Management Systems (BMS)
- Reactive First Response: Attend site to make broken or failing equipment safe and contain immediate issues.
- Digital Work Management: Logged risk assessments, recorded completed tasks, and closed work orders using mobile devices or PDAs within facilities management IT systems to maintain accurate service records.
- Administrative & Coordination Focus (Service Operations Support / Coordinator)
Team Leader
Pinnacle Support Ltd
Stourbridge
04.2023 - 04.2026
- Team Leader
- Guided junior team members in skill development.
- Strong communication & interpersonal skills
- Rota and activity planning
- Proactive and reactive work
- Providing support to senior and cares.
- A responsible, dedicated & flexible approach to your work
- Community based work and daily activities and planning
- Executed transportation tasks, including client pick-ups and drop-offs.
- Pinnacle support provide a wide range of person- centred care service for adults and young people with learning disabilities .
Trade union advisor / branch secretary
Shropshire Council
shropshire
01.2021 - 01.2023
- Coordinated branch committee activities and developed representatives by providing ongoing support and guidance. To guide the branch's development. Ensured effective representation of members within the branch, advocating for their needs and concerns. To manage branch employed staff. Convened and oversaw branch meetings, ensuring effective administration and communication of key issues. To arrange for branch records to be kept in a proper manner and oversee the processing of applications for membership. To ensure regular communication with the members of the branch and the union's regional and head offices on behalf of the branch. To act as spokesperson for the branch
- Branch secretary is a key leadership role for the daily administration, communication and strategic organization of a local branch often within a trade union serving as the main contact with the national headquarters, maintain membership records and act as a senior negotiator.
- In essence, the UNISON branch secretary is a central figure in branch leadership, combining administrative management, strategic coordination, negotiation, and member representation. The role requires strong organizational, communication, and leadership skills, as well as a commitment to supporting union objectives, promoting equality, and ensuring the welfare of members.
- Summary
Area organiser
UNISON west midlands
Birmingham
01.2019 - 01.2021
- Recruitment planning and campaigning
- Recruitment in greenfield and infill sites
- Developing stewards committees and local bargaining structures
- Monitoring and development of new stewards
- Organised and developed lay member organisation to empower grassroots involvement
- Membership mapping across Branches
- Developed systems that streamlined support for organisers, enhancing operational effectiveness
- Coordinated various organisational activities to enhance collaboration among team members.
- Built branch capacity through improved systems, communication strategies, and local media engagement
Local Organiser
Unison Trade Union west midlands
Birmingham
01.2015 - 01.2019
- Collaborated with regional organising teams to identify and develop new activists, boosting membership density.
- Engaged potential members through direct outreach and facilitated induction sessions to enhance member integration.
- Executed issue-based campaigning and coordinated leaflet drops to increase awareness of UNISON's initiatives.
- Reporting: Provide regular reports on recruitment targets and activities to the designated manager.
- This role emphasizes a proactive approach to recruitment and the development of a diverse organization
MRSA coordinator
Dudley Group NHS Foundation Trust
west midlands
01.1998 - 01.2015
- MRSA Coordinator is responsible for implementing infection control measures, monitoring MRSA cases, and collaborating with healthcare teams to prevent the spread of MRSA in healthcare settings.
- Key Responsibilities. Infection Prevention and Control: The MRSA Coordinator is proactive in identifying and implementing effective infection prevention and control measures to reduce MRSA-related infections and colonization in patients. This includes developing protocols based on current standards and guidelines.
- Data Collection and Analysis: Collected and analysed data on MRSA swab completion, prevalence, infection, and transmission rates to inform key stakeholders and evaluate effectiveness of prevention strategies. Collaboration with Healthcare Teams: The MRSA Coordinator works closely with Infection Control Practitioners and multidisciplinary teams to assess the healthcare environment and ensure compliance with infection control standards. This collaboration is essential for maintaining a safe environment for patients and staff.
- Education and Training: Delivered education and training to healthcare staff on MRSA prevention and control practices, ensuring staff awareness of protocols and their roles in preventing MRSA transmission.
- Monitoring Compliance: Monitored compliance with infection control policies and procedures, ensuring practices met local and national standards through regular audits and assessments of infection control practices.
- Reporting and Documentation: Reported regularly on the status of MRSA infections and prevention efforts to hospital leadership and relevant committees. This documentation is vital for transparency and for guiding future infection control initiatives.
- Worked across various surgical wards to provide
- Supported operations in the accident and emergency department by managing
Education
GCSE -
Crestwood School
Kingswinford, Staffordshire07-1997
Skills
- Work scheduling
- Dispatch coordination
- PPM planning
- HVAC fault finding
- BMS support
- Service coordination
- Service documentation management
- Healthcare compliance
- Risk assessment
- Technical liaison
- Operational coordination
- Client liaison
- Stakeholder engagement
- Operational training
- Communication skills Client relationship management Team leadership
Timeline
Operational Support
Ambient Engineering
03.2026 - Current
Team Leader
Pinnacle Support Ltd
04.2023 - 04.2026
Trade union advisor / branch secretary
Shropshire Council
01.2021 - 01.2023
Area organiser
UNISON west midlands
01.2019 - 01.2021
Local Organiser
Unison Trade Union west midlands
01.2015 - 01.2019
MRSA coordinator
Dudley Group NHS Foundation Trust
01.1998 - 01.2015
GCSE -
Crestwood School