Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Callum Matthews

Manchester,United Kingdom

Summary

Dynamic and results-driven professional with a strong foundation in quality assurance and data analysis. Demonstrates exceptional time management and work prioritisation skills, ensuring efficient project completion. Adept at problem-solving and dynamic communication, with proven public speaking abilities. Committed to leveraging these competencies to drive organisational success and achieve career growth in a challenging environment.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work history

Operational support

UNITED KAPITAL LIMITED
Manchester, Greater Manchester
2022.09 - Current
  • Managed resources effectively to meet project deadlines.
  • Facilitated inter-departmental cooperation to ensure timely project completion.
  • Coordinated teamwork efforts to enhance project execution efficiency.
  • Responded promptly to shareholder queries, reinforcing commitment to customer service.

Education

Bachelor of Arts - Politics

Manchester Metropolitan University
Manchester, England
2019.09 - 2022.05

Skills

  • Quality Assurance
  • Data analysis
  • Time management
  • Work prioritisation
  • Problem-solving
  • Dynamic communication
  • Public speaking

Accomplishments

    EYPUK - Winning the Regional European Youth Parliament in 2018 was one of my proudest achievements. After months of preparation and debate, I had the opportunity to engage with passionate, driven peers on complex European issues. The experience strengthened my critical thinking, confidence, and teamwork skills. When the results were announced, the victory felt especially meaningful—not just as recognition, but as a testament to our dedication and collaboration.

Timeline

Operational support

UNITED KAPITAL LIMITED
2022.09 - Current

Bachelor of Arts - Politics

Manchester Metropolitan University
2019.09 - 2022.05

Similar Profiles

  • Jeffrey StilesJeffrey Stiles

    <ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange

  • Jennifer DamenJennifer Damen

    Budget Operational Support (BOS) Safety Administrator at ThermofisherBudget Operational Support (BOS) Safety Administrator at Thermofisher

  • Rachel HestonRachel Heston

    Specialized Operational Support (SOS) at Take CommandSpecialized Operational Support (SOS) at Take Command

  • Justin MatlockJustin Matlock

    Operational Support Technician at Logan AluminumOperational Support Technician at Logan Aluminum

Create profile
Callum Matthews