Keira Lakey
Newcastle upon Tyne,Tyne and Wear
Summary
A motivated and reliable retail professional with experience in customer-facing roles, including trusted Key Holder responsibilities. Proven ability to lead by example, work effectively both independently and as part of a team, and adapt quickly in fast-paced environments. Experienced in consistently achieving KPI and sales targets through excellent customer service, product knowledge, and strong communication skills. Organised, proactive, and committed to delivering high standards while contributing positively to team success.
Overview
4
4
years of professional experience
Work history
Key holder
The Fragrance Shop
2025.02 - Current
- Consistently provided excellent customer service, ensuring I hit set KPI targets regularly whilst maximising customer satisfaction.
- Trusted key holder responsible for independently opening and closing the store, ensuring procedures were completed accurately.
- Trained and supported new team members when required.
- Enhanced customer satisfaction through prompt and professional service.
- Managed cash handling, internal communications and end-of-day banking procedures.
- Demonstrated excellent product knowledge to assist customers with purchases.
- Upheld highest levels of cleanliness throughout store premises.
Waitress
Popeyes
2022.08 - 2025.02
- Worked effectively as part of a team to provide seamless service during periods.
- Improved customer satisfaction by providing efficient and friendly service.
- Enhanced guest satisfaction through attentive and prompt service.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Demonstrated excellent time management by prioritising tasks and adapting to changing demands.
- Maintained cleanliness, hygiene, and food safety standards in line with company policies.
- Resolved customer queries and complaints professionally, ensuring high levels of customer satisfaction.
Education
BA Primary Education
Northumbria University
Newcastle upon Tyne 09/2024 -
A-Levels -
Whickham School
09/2022 - 07/2024
Skills
- Retail trends awareness
- Customer service
- Communication
- Problem-solving
- Teamwork
- Multitasking
- Adaptability
- Professionalism
References
Available upon request.
Availability: Full availability until October.
After October: Monday to Friday 5pm onwards.
Full availability weekends.
Timeline
Key holder
The Fragrance Shop
2025.02 - Current
Waitress
Popeyes
2022.08 - 2025.02
A-Levels -
Whickham School
09/2022 - 07/2024
BA Primary Education
Northumbria University
09/2024 -