Keira Hird
Wallington,Sutton
Summary
I am an enthusiastic individual with knowledge of resolving customer problems/experience. Works to increase success and rapport through effective work strategies and customer service. I'm eager to learn and develop personal skills, Working within a team sharing ideas and outlooks to reach a combined goal.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Placemaker
Places For People Leisure
New Malden, Kingston upon Thames
2024.06 - Current
- Delivered exceptional service for increased customer loyalty.
- Maintained high level of product knowledge to assist customers effectively.
- Recommended suitable products according to customer needs, drove upselling efforts successfully.
- Contributed to team targets by consistently achieving personal sales goals.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
Bartender
Walcountians Sports Club
Banstead, Surrey
2021.08 - Current
- Developed rapport with regular patrons fostering a loyal customer base.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Welcomed guests with friendly conversation and fun atmosphere.
Lifeguard
Places For People Leisure
New Malden, Kingston upon Thames
2024.10 - 2025.11
- Helped organise special events like swimming competitions, enhancing community engagement.
- Prepared detailed reports on incidents, aiding in future prevention measures.
- Performed rescues in high-pressure situations safeguarding patron lives.
Swimming assistant
Places For People Leisure
New Malden, Kingston upon Thames
2024.06 - 2024.09
- Integrated games into lessons to enhance enjoyment and engagement for children
- Assisted in demonstrating correct swimming techniques to promote skill development.
- Provided essential support in the water for children requiring additional assistance.
Apprentice hairdresser
Headmasters
Balham, Lambeth
2023.07 - 2023.10
- Sustained cleanliness of salon, enhancing overall client experience.
- Maintained stock levels of hair products, ensuring availability at all times.
- Washed, rinsed clients' hair to prepare for styling or colouring services.
Office cleaner
The hire place uk
Merstham, Surrey
2023.03 - 2023.07
- Coordinated well with other staff members whilst performing duties to maintain harmony.
- Promoted professional appearance of office with regular cleaning tasks.
Education
GCSEs -
Woodcote High School
Coulsdon, CroydonA-Levels -
Reigate College
Reigate, SurreySkills
- Communication skills
- Customer service
- Sales
- First Aid Qualification
- Integrity and honesty
- Hospitality standards
- Telephone operation
- Email correspondence
Certification
First aid qualified
Blind awareness course certification of completion
References
References available upon request.
Timeline
Lifeguard
Places For People Leisure
2024.10 - 2025.11
Placemaker
Places For People Leisure
2024.06 - Current
Swimming assistant
Places For People Leisure
2024.06 - 2024.09
Apprentice hairdresser
Headmasters
2023.07 - 2023.10
Office cleaner
The hire place uk
2023.03 - 2023.07
Bartender
Walcountians Sports Club
2021.08 - Current
GCSEs -
Woodcote High School
A-Levels -
Reigate College