Fabio Tavares
Tooting Broadway,Wandsworth
Summary
Highly-motivated, hard-working individual, raising brand awareness and reputation through creating engaging social media content. Maintaining productive professional media relations for optimal brand exposure and increased company success. Excels in Twitter Analytics and Twitter content enhancement. Great communication skills with a passion for problem-solving and helping others. A willing and quick, learner that is willing to learn new skills and excel at those.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Assistant Placemaker Manager
Places Leisure
Tooting Broadway, Wandsworth
05.2023 - Current
- Collected customer and market feedback and reported information to company leadership.
- Consistently supported store operations with in-depth knowledge of memberships, relevant commercial awareness in fitness and impressive selling strategies.
- Competently managed a team, organised compiled data and produced sales reports in Manager's absence.
- Delivered feedback constructively to enhance staff performance.
- Leveraged strong product and service knowledge to assist customers and resolve issues.
- Communicated courteously with customers by telephone and email.
- Recognised issues and implemented corrective actions for continual improvement.
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
Receptionist
Placemaker
Places for People
05.2022 - Current
- Managed high-volume customer queries simultaneously through effective multitasking.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Helped colleagues with handling complex queries, decreasing turnaround times.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Received and processed product returns.
- Used product knowledge, sales abilities and customer relations skills to drive substantial increase in sales.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
Sales Assistant
ASDA
Kingston upon Thames
11.2021 - 02.2022
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Offered advice on product selection for enhanced levels of support and service.
- Created attractive visual merchandising and shop window displays.
- Performed daily opening and closing functions and inventory management.
Customer Assistant
GLL Better Gym
Sutton
11.2019 - 09.2021
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Created attractive visual merchandising and shop window displays.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
Sales Assistant
JD Sports
Kingston upon Thames
10.2016 - 11.2019
- Greet customers on the way in, customer service, store standards, stockroom standards, movement of new lines, delivery
- Won Employee of the Month for the month of August 2019
- A customer emailed the store speaking highly of the work I was doing, and how I was able to deal with multiple customers at the same time and still help everyone and answer questions effectively
- He can be quoted saying "If my company was hiring, he's the type of person I would want in my team".
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Maintained knowledge of products and features to provide recommendations to customers.
- Assisted customers in locating specific items to boost satisfaction.
Social Media Manager
FinsXtra
London
08.2023 - Current
- Scheduled social media posts using Hootsuite, optimising reach and maximising community engagement.
- Adapted social media plan based on market research and customer data.
- Developed and implemented overarching social media strategies, informing decision-making on future campaigns.
- Drove profile traffic by writing creative social media content
- Fostered maximum engagement across all platforms, monitoring analytics to identify viable ideas, trends and growth patterns.
Sales Assistant
River Island
12.2015 - 01.2016
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
Sales Assistant
Sports Direct
06.2015 - 10.2015
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Education
GCSEs -
Platanos College
09.2010 - /2014
GCSEs - English
St Aidan's Church of England Academy
Darlington 09.2014 - 07.2015
Sports Science
Darlington College
09.2015 - 05.2017
Diploma of Higher Education - Sports Science
Roehampton University
Skills
- Excellent Organisational Skills
- Team Leader
- Communication
- Multi-Tasking
- Flexibility
- Professionalism
- Effectiveness
- IT
- Customer Service
- Employee Performance Evaluation
- Sales Navigation
- Fitness Sales Strategy
Additional Information
- Reference available upon request
- Eligible to work in the UK
Languages
English
Fluent
Portuguese
Native
Spanish
Upper intermediate
Timeline
Social Media Manager
FinsXtra
08.2023 - Current
Assistant Placemaker Manager
Places Leisure
05.2023 - Current
Receptionist
Placemaker
Places for People
05.2022 - Current
Sales Assistant
ASDA
11.2021 - 02.2022
Customer Assistant
GLL Better Gym
11.2019 - 09.2021
Sales Assistant
JD Sports
10.2016 - 11.2019
Sales Assistant
River Island
12.2015 - 01.2016
Sports Science
Darlington College
09.2015 - 05.2017
Sales Assistant
Sports Direct
06.2015 - 10.2015
GCSEs - English
St Aidan's Church of England Academy
09.2014 - 07.2015
GCSEs -
Platanos College
09.2010 - /2014
Diploma of Higher Education - Sports Science
Roehampton University
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