Keily Hedger

Head of Recoveries (November 2020 - December 2023)

Senior Recoveries Manager (March 2019 - October 2020)

Recoveries Manager (March 2018 - February 2019)

Senior Recoveries Account Manager (March 2017 - February 2018)

Recoveries Account Manager (September 2015 - February 2017)

• Oversaw the operations of both the Recoveries and Third Party & Insolvency teams in the servicing of Funding Circle's defaulted unsecured P2P/B2B debt portfolios, comprising £250m loans under management across core lending, credit facilities, CBILs, BBLs and RLS.
• Responsible for leading a department of 18, comprising 3 team managers and 15 recovery/insolvency executives, through a significant transformation project with the objective of scaling business operations and generating high-performance across people and processes.
• Assumed accountability for the performance, quality of service and efficiency of all activities undertaken by the department, including the development and implementation of core productivity KPIs, ensuring adherence to TCF principles, Consumer Duty (where applicable) and best practice.
• Devised a new, detailed end-to-end recovery strategy model to facilitate effective and commercial account progression and prioritisation according to recovery prospects based on bespoke financial criteria.
• Enhanced servicing revenues by c.£3m per annum through collaboration with multiple business stakeholders to implement automation of default fee contributions from customer payments in line with contractual agreements.
• Supervised the development and implementation of Funding Circle's Business Advisory Service in partnership with 5 insolvency and professional services panel firms, to support borrowers at risk of delinquency or default with tailored business advice/solutions designed to assist them in regaining financial health.
• Developed a strong culture of governance, accountability and transparency which held the customer at the heart of all transactions in collaboration with operational risk & quality assurance teams.
• Fostered an inclusive, collaborative and supportive team culture where individuals strived towards common goals and values, promoted teamwork and would win and lose as one.
• Assumed an active role in supporting direct reports and the wider team with their professional development and growth via a cohesive approach to coaching, mentoring and training , developing 8 agents into team leaders and managers during my tenure.
• Spearheaded initiatives like bonus and incentivisation schemes, performance management and conduct frameworks, pre-delinquency monitoring and reporting, quality assurance scorecards, quarterly settlement campaigns.
• Maintained responsibility and oversight of departmental P&L and cost management.
• Developed a broad client/supplier network across the insolvency and debt recovery industries, including IPs, legal advisors, litigation funders, DCAs, banks, fintechs and alternative lenders.

Assistant Manager (January 2012 - July 2015)

Senior Associate (January 2009 - December 2011)

Associate (March 2006 - December 2008)

• Gained extensive experience in administering all types of corporate and personal insolvency appointments (both trading and non-trading, including pre-packs) from pre-appointment procedures through to case closure, and exposure to corporate advisory and contingency planning projects.
• Developed specialism in contentious insolvency matters, including high-profile bankruptcies, provisional and compulsory liquidations involving fraud and POCA assignments working for 5 years of my tenure in Deloitte's Contentious Insolvency Team.
• Skilled in overseeing domestic and international asset tracing, identifying and investigating antecedent transactions and bringing misfeasance claims on behalf of creditors and managing complex property/tenancy issues.
• Managed junior staff in the completion of administrative processes and statutory duties, such as creditor and debtor ledger management, key supplier management, trading matters, banking transactions, ROT claims and statutory reporting.
• Skilled in report writing with competent written skills and excellent attention to detail.
• Undertook secondments into Cashiering, Portfolio Lead Advisory Services (PLAS ) and Case Progression teams to broaden experience in core aspects of insolvency and restructuring management.
• Developed large network of insolvency and corporate advisory contacts through variety of work assignments and business development opportunities, including IPs, legal advisors, banking professionals, litigation funders and valuers.