KEHINDE AFOLABI-LAWAL
Walsall
Summary
I have a sense of joy when I am able to provide help for others. I enjoy working as part of a team, but also as an individual using my own initiative. I am not perfect, nor do I know everything, but I am more than willing to learn from others, develop new skills as well as to take constructive criticism. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I am proficient in customer service, administrative tasks and anything related. I consider myself a motivated individual who is eager to contribute value in administration and guest support services. I consider myself to be personable and tactful communicator with astute problem-solving skills. I am willing to take up a challenging role in which I can develop my existing and non-existing skills.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE AGENT
SIGMA CONNECTED
Birmingham , West Midlands
09.2023 - Current
- I work under Scottish Power Campaign which consist of:
- Assisted customers with product enquiries, complaints, logging issues for investigation and providing replacement items.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Recorded and processed customer data accurately.
- Acted as first point of contact for customer issues and queries, as well as providing prompt solutions to maintain customer satisfaction.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Minimised patient waiting times through excellent prioritisation and multitasking.
CUSTOMER SERVICE ADVISOR
HAYS RECRUITMENT- BIRMINGHAM CITY COUNCIL
Birmingham , West Midlands
11.2022 - 07.2023
- I worked with Housing Solutions and Support department, which consisted of:
- Attending to citizens that are or at risk of being homeless, by providing various housing options
- Sending referrals off for citizens who are in need of temporary accommodations due to various reasons
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Recorded and processed customer data accurately.
- Listened actively to offer accurate information and best solution to their needs.
WAITRESS ASSISTANT
BLUE MARLIN
Birmingham , West Midlands
08.2019 - 08.2020
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Increased order value by upselling sides, drinks and desserts.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
Education
United Kingdom - Mathematics
Joseph Chamberlain Sixth Form College
BirminghamUnited Kingdom - English
Joseph Chamberlain Sixth Form College
BirminghamUnited Kingdom - Business studies
Great Barr Academy
Birmingham, West MidlandsUnited Kingdom - Health and social care
Joseph Chamberlain Sixth Form College
Birmingham, West MidlandsUnited Kingdom - Sports and exercise science
Joseph Chamberlain Sixth Form College
Birmingham, West Midlands2020
Skills
- Administration
- Organisational skills
- Communication
- IT literate
- Customer service
- Communication skills
- Documentation control
- CRM and office management software
Timeline
CUSTOMER SERVICE AGENT
SIGMA CONNECTED
09.2023 - Current
CUSTOMER SERVICE ADVISOR
HAYS RECRUITMENT- BIRMINGHAM CITY COUNCIL
11.2022 - 07.2023
WAITRESS ASSISTANT
BLUE MARLIN
08.2019 - 08.2020
United Kingdom - Mathematics
Joseph Chamberlain Sixth Form College
United Kingdom - English
Joseph Chamberlain Sixth Form College
United Kingdom - Business studies
Great Barr Academy
United Kingdom - Health and social care
Joseph Chamberlain Sixth Form College
United Kingdom - Sports and exercise science
Joseph Chamberlain Sixth Form College
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