Keeva Lee

• I manage front-of-house operations, acting as the primary point of contact for guest enquiries, reservations, and cancellations in a busy restaurant environment.
• Processed financial transactions accurately during peak hours, ensuring swift service and customer satisfaction.
• Coordinate the lounge area during peak hours to optimise capacity and minimise guest wait times.

01/2017-07/2025

• Managed a dedicated restaurant station as part of a two-person team, collaborating smoothly under high pressure to oversee guest satisfaction across multiple tables.
• Delivered food promptly and timed the clearance of starters efficiently so that guests were perfectly prepared for their main courses.
• Communicated guest feedback and order discrepancies to POS operator, facilitating accurate billing and prompt resolution of issues.

Table Setter

10/2016-12/2016

• Maintained flawless table presentation by meticulously checking and polishing all glassware, cutlery, and linens, proactively replacing any imperfect items before guest arrival.
• Thrived in a fast-paced environment, rapidly turning over tables to minimise guest wait times and maximise restaurant seating capacity.
• Coordinated seamlessly with service staff and floor hosts via clear communication and POS tracking to orchestrate smooth service for large group bookings of 15+ guests.
• Demonstrated exceptional stamina and efficiency as part of a lean, high-productivity team of 2–3 staff members managing the entire dining room during peak operational shifts.
• Monitored dining floor dynamics continuously, anticipating guest needs and swiftly clearing or resetting stations with zero downtime.

• I delivered fun and engaging English classes across 4 distinct schools in Kyoto, adapting quickly to diverse environments.
• Managed large groups of students daily, fostering a warm and welcoming atmosphere that supported effective learning under pressure.
• Cultivated strong problem-solving and cross-cultural communication skills, effectively navigating fast-paced settings while handling multiple tasks.