Kayleigh Turner
Bicester,Oxfordshire
Summary
Over 25 years of experience across customer service, hospitality,support work,warehouse and housekeeping. Confident in delivering high-quality care and service, taking orders, handling payments and managing stock. Skilled at maintaining safe, clean environment and proficient in using POS and digital systems. Fully compliant with health & safety, food hygiene, COSHH and safeguarding guidelines. Reliable, Friendly and a strong team player.
Adaptable to fast -paced settings. Committed to meeting standards and ensuring positive experiences for customers, guests and service users.
Overview
1
1
Certification
12
12
years of professional experience
Work history
Residential support worker
Homes2inspire
Bicester, Oxfordshire
2026.03 - 2026.07
- Responsible for the supervision of young people living in a residental care home.
- Ensured the protection and safeguard the wellbeing of th young people in our care.
- demonstrate the value of education,care and development to achieve better outcomes.
- build mutual trust and respect with poung people in order that they respond, react appropriately to infomation and advive.
- Produce,maintain and distribute house paperwork to ensure relevant infomation is recorded accurately and available.
- Control and analyase the YP behaviour to encourage them to participate in a positive structured routine.
- Communicated with regulatory officials, social workers and caregivers to support children throughout legal processes.
- Supported the safeguarding agenda, reported any concerns about child welfare promptly using correct channels.
- Promoted general progress and wellbeing of supported child, working with specialised professionals to boost development.
- Provided emotional support for children dealing with mental health issues.
- Supported a consistent routine for children through structured daily activities.
- Collaborated with social workers, resulting in tailored support plans for each child.
- Maintained care continuity through key worker child support.
- Provided emotional support for distressed children, maintaining a calm and comforting atmosphere.
- Enforced policies, legislation and children's home regulations to support quality care.
- Created care plans resulting in better support for children and families.
- Supported children in serving own food and drinks to encourage good nutrition and sociable eating.
- Provided emotional support to children by listening and offering comfort.
Vehicle compound driver/assistant
greenhous Group
Upper Heyford, Oxfordshire
2025.01 - 2025.09
- Operated vehicles to transport cars within compound ensuring safety and efficiency.
- Assisted in maintaining cleanliness and organisation of vehicle compound environment.
- Collaborated with team members to coordinate vehicle movements and deliveries.
- Inspected vehicles for damage and reported findings to relevant personnel.
- Supported logistics team in managing incoming and outgoing vehicle inventory.
- Kept accurate records of all deliveries made during the day.
- Accepted and received job information through digital app.
Housekeeping team leader/ FOH bar and restaurant
The Heyford Hotel
Upper Heyford, Oxfordshire
2023.12 - 2025.01
- Led team in maintaining cleanliness and organisation of public areas and guest rooms.
- Trained new staff members on standards of service and housekeeping procedures.
- Assisted in managing inventory of cleaning supplies and equipment to ensure availability.
- Coordinated with kitchen and bar staff to ensure efficient service during peak hours.
- Implemented checklist system for room inspections to guarantee quality standards.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Ordered necessary supplies in advance, guaranteeing smooth operations at all times.
- Assisted customers in selecting menu items and provided recommendations for enhancing dining experience.
- Set up dining areas for service, including arranging tables and ensuring proper utensil placement.
- Assisted in preparation of food and drinks, adhering strictly to hygiene standards.
- Managed payments for food and beverage orders efficiently to avoid any discrepancies.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Practiced healthy and safety measures to comply with regulations.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Warehouse operator
The Sourceror Ltd
Banbury, Oxfordshire
2021.11 - 2023.12
- Maintained accurate inventory records using warehouse management systems and software.
- Collaborated with team members to ensure timely order fulfilment and delivery schedules.
- Implemented safety protocols to maintain a secure working environment for all staff.
- Inspected incoming shipments for quality and accuracy before processing.
- Organised warehouse layout to optimise space utilisation and improve workflow efficiency.
- Communicated effectively with supervisors, improving overall workflow.
- Organised products in designated areas, facilitating easier access and retrieval when needed.
- Kept clean work areas, promoting better productivity and safety standards.
- Updated computer systems with new stock data promptly after receipt of deliveries,.
- Met tight deadlines by efficiently processing incoming shipments.
- Picked orders accurately, reducing instances of return or exchange.
- Stacked pallets, creating an organised storage system.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Worked in team on a fast-paced production line.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Performed tagging and labelling of warehouse inventory.
Head housekeeper
Feldon Valley Hotel and lodges
Banbury, Oxfordshire
2019.03 - 2021.11
- Oversaw daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Managed inventory of cleaning supplies and equipment to ensure efficient resource allocation.
- Conducted inspections of guest rooms and public areas to maintain quality control and compliance.
- Resolved guest complaints and concerns regarding cleanliness and service in a timely manner.
- Managed laundry operations, ensuring clean linens at all times.
- Ensured guest satisfaction with timely and efficient room service.
- Scheduled regular maintenance checks to ensure equipment functionality.
- Managed cleaning product stock in line with COSHH regulations.
- Actioned customer feedback to improve satisfaction ratings.
- Supplied minibars with beverage and snack replenishments.
- Budgeted for cleaning staff and resource requirements.
- Met health and hygiene regulations through rigorous cleaning rotas.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Enhanced cleanliness standards with strict implementation of hygiene regulations.
Customer sales assistant
B&Q
Banbury, Oxfordshire
2018.01 - 2019.04
- Processed transactions efficiently using point-of-sale systems to ensure smooth customer experiences.
- Collaborated with team members to address customer concerns and resolve issues promptly.
- Conducted regular inventory checks to support stock management and minimise discrepancies.
- Built relationships with customers through friendly interaction and assistance.
- Performed accurate inventory checks for continual stock availability.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Performed daily opening and closing functions and inventory management.
- Managed store social media accounts, running contests, ads and promotions to generate new followers.
- Followed company procedures and guidelines for smooth retail operations.
- Accepted card, cash and cheque payments in POS register system.
- Promoted customer loyalty scheme at checkout.
housekeeper / receptionist
Lismore hotel
Banbury, Oxfordshire
2017.03 - 2018.01
- Maintained cleanliness and organisation of guest rooms and public areas to enhance overall guest experience.
- Assisted guests with check-in and check-out processes ensuring smooth and efficient service.
- Handled guest inquiries and complaints promptly, fostering positive relationships and satisfaction.
- Collaborated with housekeeping team to ensure timely completion of daily cleaning schedules.
- Prepared children's meals for healthier eating habits.
- Shopped for groceries regularly, ensuring sufficient food supplies at home.
- Cooked healthy and delicious meals ensuring satisfied family members.
- Maintained high hygiene standards for improved living conditions.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
- Kept kitchens immaculately clean for optimised health and hygiene standards.
- Helped kitchen run smoothly, cooking meals, serving food and cleaning spaces.
- Prepared meals and beverages to exact tastes and dietary requirements.
Teaching assistant in primary school
Towcester CE primary school
Northampton, Northamptonshire
2016.09 - 2017.09
- Assisted teachers in planning and delivering engaging lessons to enhance student understanding.
- Provided support to students with diverse learning needs, fostering an inclusive classroom environment.
- Organised and supervised extracurricular activities to promote teamwork and develop social skills.
- Conducted small group sessions to reinforce learning objectives and ensure mastery of key concepts.
- Maintained classroom resources and equipment, ensuring a safe and effective learning space.
- Aided in the supervision of children during break times further ensuring their safety while on school premises.
- Provided special attention to students with learning difficulties for better inclusion in class activities.
- Provided friendly, enthusiastic support to pupils in individual and group support settings.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
Early years apprentice
Tiny Tows pre school
Towcester, Northamptonshire
2016.01 - 2016.08
- Assisted in planning and implementing age-appropriate activities for children.
- Supported lead educator in maintaining a safe and nurturing environment for young learners.
- Engaged with parents to provide updates on children's progress and address concerns.
- Collaborated with team members to develop creative lesson plans that promote early development.
- Took initiative in learning new techniques, leading to improved performance.
- Completed related coursework on time and to high standard.
- Followed all health and safety protocols to safeguard team and company assets.
Volunteer helper
Helping hands pre school
Banbury, Oxfordshire
2014.03 - 2016.08
- Assisted in planning and executing community events to foster engagement and participation.
- Coordinated logistics for activities by arranging supplies and resources effectively.
- Mentored new volunteers, providing guidance and support to enhance their experience.
- Collaborated with team members to develop innovative solutions for community challenges.
- Helped in maintaining cleanliness of communal areas, ensuring a pleasant environment for all users.
Education
NVQ Level 1 and 2 - Hairdressing
Milton Keynes College
Milton KeynesSkills
- Professional driving licence
- Punctuality and reliability
- Payment Processing
- Efficient multitasking
- Customer service-oriented
- Order picking and sorting
- Health and Safety Compliance
- Customer Service
- Advanced DBS check
- Paediatric first aid trained
- Refund and exchange processing
- Order processing
- Barcode scanning
- Customer complaint management
- Food preparation
- Safe food handling
- COSHH
- Table arranging and cleaning
- Clear communication
Languages
English
Intermediate
Certification
GCSEs
English literature C
Maths C
Science C
English language C
NVQ Level 1+2 hairdressing
COSHH Trained
Safeguarding and child protection
Health and Safety Level 1+2
Level 3 first aid paediatric
Customer service training
DSB checked
References
References available upon request.
Personal Information
Languages
6
Timeline
Residential support worker
Homes2inspire
2026.03 - 2026.07
Vehicle compound driver/assistant
greenhous Group
2025.01 - 2025.09
Housekeeping team leader/ FOH bar and restaurant
The Heyford Hotel
2023.12 - 2025.01
Warehouse operator
The Sourceror Ltd
2021.11 - 2023.12
Head housekeeper
Feldon Valley Hotel and lodges
2019.03 - 2021.11
Customer sales assistant
B&Q
2018.01 - 2019.04
housekeeper / receptionist
Lismore hotel
2017.03 - 2018.01
Teaching assistant in primary school
Towcester CE primary school
2016.09 - 2017.09
Early years apprentice
Tiny Tows pre school
2016.01 - 2016.08
Volunteer helper
Helping hands pre school
2014.03 - 2016.08
NVQ Level 1 and 2 - Hairdressing
Milton Keynes College