spending time with my three children going on big long walks
kayleigh kavanagh
liverpool,england
Summary
Customer-focused Shop Assistant with expertise in relationship management and visual merchandising. Enhances sales through product recommendations and maintains an inviting shopping environment. Addresses customer complaints with empathy, fostering loyalty and satisfaction. Committed to delivering exceptional service, assisting with queries, managing shelves, and handling transactions in a friendly manner.
Overview
4
4
years of professional experience
Work History
Shop Assistant
onstop
liverpool, england
08.2022 - Current
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Replenished items and organised displays to keep stock looking professional.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Organised and displayed items in a visually appealing manner.
- Coordinated with team members to maintain a tidy and safe shopping environment.
- Processed and loaded deliveries and backstock onto store shelves.
- Encouraged customer loyalty by building positive rapport with regular customers.
- Executed store opening and closing procedures, including securing premises and completing checklists. the store by completing security, cleaning and financial checklists.
- Assisted customers with wide selection of products and services.
- Performed opening and closing duties, including cashing up and securing the premises.
- Handled customer returns, refunds and exchanges at the customer service desk.
- Monitored expiry dates of products, removing out-of-date items to uphold health standards.
- Operated register to process payments via cheque, cash and cards.
- Created attractive displays for merchandise to enhance sales.
- Demonstrated flexibility by covering various shifts, including weekends and holidays.
- Scanned products at high tempo and bagged securely for customers to carry.
- Fostered a positive shopping experience, leading to repeat business and customer loyalty.
- Established and nurtured effective relationships with customers, colleagues and store management.
- Trained new staff on shop procedures, till operation, and customer service excellence.
- Handled special customer requests to locate out-of-stock items.
- Shared new products and promotions with customer to encourage sales.
- Advised customers on product range, price, delivery, warranties and product use.
- Adhered to health and safety guidelines to prevent accidents and ensure a secure workplace.
- Conducted regular stock takes, identifying discrepancies and reporting findings to management.
- Took stock of products and updated inventory records with new totals.
- Engaged with suppliers during deliveries, checking goods received against orders placed.
- Assisted customers with testing and selecting products suited to individual tastes, styles or needs.
- Maximised sales by quickly locating correct items, colours and sizes.
- Built displays of items for special promotions and updated signs with correct pricing.
- Calculated product prices and processed payments accurately, returning change for cash remittances and issuing receipts for audit purposes.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Met sales targets through proactive promotion and excellent customer service.
- Handled customer inquiries via phone and email, providing prompt and accurate information.
- Created visually-appealing displays to attract potential clients and drive sales.
- Helped guests obtain specialised support for product, service and payment issues.
- Delivered on store targets with strong sales and customer service skills.
- Utilised product knowledge to upsell and cross-sell, enhancing sales figures.
- Maintained flexible schedule to accommodate changing levels of demand.
- Maintained a comprehensive understanding of current promotions and store policies.
- Liaised with potential customers to determine needs and provide recommendations.
- Implemented promotional displays, ensuring visibility and attractiveness of special offers.
- Participated in team meetings, contributing ideas for improving shop performance.
- Set up temporary sales structures at markets to attract new customers.
- Collaborated with the management team on inventory control, reducing stock loss.
bar work
staff member
liverpool, england
10.2022 - 10.2022
- Engaged with customers to better understand needs and deliver excellent service.
- Achieved service time and quality targets.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Built and maintained courteous and effective working relationships.
- Collaborated with team members to achieve target results.
- Enhanced working relationships by participating in team-building activities.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
NVQ Level 2 - hair and beauty
michel john
LiverpoolSkills
- Visual merchandising
- Inventory management
- Sales optimisation
- Stock replenishment
- Shelf stocking
- Stock counting
- Money handling
- Cash reconciliation
- Store hygiene
- Customer relationship management
- Team collaboration
- Physical stamina
Interests
Timeline
bar work
staff member
10.2022 - 10.2022
Shop Assistant
onstop
08.2022 - Current
NVQ Level 2 - hair and beauty
michel john