Kayleigh Harris

• Managed caseload of referred families.
• Supported families from assessment stage through matching with volunteers to final reviews.
• Supervised network of volunteers, ensuring individual needs were met while adhering to charity regulations.
• Facilitated weekly family groups, providing safe and suitable activities and interacting with both parents and children.
• Supported Senior Co-ordinator in interviewing new volunteers and developing and delivering initial and ongoing volunteer training.
• Collaborated within family support team to ensure effective daily operations.
• Networked within community, building relationships with other professionals working with referred families.

• Established Trainmaster events in West Dorset. Researched markets to identify demand for children's stay and play train events and parties, sourced suitable venues and negotiated hire fees.
• Coordinate locations and dates, maximising attendance with optimal frequency and distance between events.
• Promote events through different channels, crafting social media posts to boost engagement, improve brand awareness and increase attendance.
• Coordinated logistics for 100+ events, facilitating seamless execution on the day.
• Keep fun at the heart of every event through creativity of toy layout.
• Use friendly, outgoing and positive personality to approach customers with confidence and professionalism, encouraging regular attendance.

• Planned and implemented pilot Homeshare programme for delivery of Homeshare within a social housing context (Clarion Housing).
• Actively promoted Homeshare model to Clarion staff, residents and wider stakeholder groups through creative social media campaigns, radio interviews, presentations at conferences and seminars, and local and national events.
• Recruited participants to programme, assessing suitability in terms of property and lifestyle, working with them to understand needs and expectations.
• Developed monitoring tools to capture participant information and track project impact.
• Worked closely with wider Homeshare UK and Shared Lives Plus teams to redraft Homeshare UK Good Practice Guide, Policies and Procedures.

Projects include:

1. Register subsidiary charity and develop operating model - Coordinate application for charity regulator. Propose policy changes. Encourage stakeholder engagement to support BAU.

2. Due diligence of external benefactor - Compiled due diligence report assessing capability and sustainability following large funding request. Oversaw third party contracts and managed relationships with senior stakeholders.

3. Mission Himalaya 2018 - Planned, monitored and supported delivery of ultimate learning experience for TRBL beneficiaries. Successfully promoted expedition through launch event to enhance future sustainability of the Battle Back support centre.

In all projects demonstrated following abilities:

• Established and maintained project scope and completion deadlines
• Defined project deliverables and monitored status of tasks to meet key milestones
• Supported upper management by providing regular performance feedback on resource allocation, risks, issues and schedule adherence
• Built positive and trusted relationships with internal and external stakeholders through effective communication
• Proficient use of MS Project, Visio and Excel to produce project documentation.

• Provided guidance and support for volunteers running TRBL's 85 Overseas Membership Branches
• Supervised membership activities ensuring adherence to charity policies and local regulations
• Travelled overseas to mediate issues and disputes, deliver training and represent the charity at commemorative events
• Maintained volunteer engagement through production of publications such as newsletters and surveys
• Worked with senior leadership on issues affecting Overseas branches, such as fundraising, financial compliance, legal status and welfare delivery
• Monitored completion and return of required returns including Branch Accounts.

• Supported secretarial and administrative requirements of 18 Membership Council members and subordinate working groups. Coordinating travel and meeting arrangements, report and letter drafting and minute taking
• Published and maintained TRBL's publications on Youth Policy and Child Protection
• Organised and delivered TRBL Child Protection Course in conjunction with NSPCC.