Summary
Work history
Skills
Education
Accomplishments
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Kayleigh Louise graham

Kayleigh Louise graham

peterlee,county durham

Summary

Accomplished professional with extensive expertise in rehabilitation counselling, child psychology, and autism spectrum disorders interventions. Demonstrates exceptional skills in establishing rapport, empathic listening, and patient-centred care while upholding client confidentiality. Proven ability to implement self-harm prevention strategies and resilience management techniques. Adept at behavioural intervention planning and play therapy. Strong leadership in team building, strategic planning, and staff mentorship. Experienced in business development, digital marketing, and customer relationship management. Committed to fostering a supportive environment for clients and achieving organisational goals through effective communication and problem-solving.

Work history

ceo cleaning company

k.c.kleaners
peterlee, durham
2023.03 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Managed sensitive information discreetly maintaining confidentiality at all times.
  • Prepared annual and monthly tax returns and tax compliance documents.
  • Managed stock levels for optimal business performance.
  • Cultivated strong relationships with clients to secure repeat business.
  • Supervised project timelines for timely completion.
  • Identified growth opportunities through comprehensive market research.
  • Delegated tasks efficiently to maximise productivity.
  • Enforced safety regulations to reduce workplace accidents.
  • Secured new business opportunities with successful networking events.
  • Delivered high-quality products to increase customer satisfaction.

School counsellor

Place2Be
horden , county durham
2023.09 - 2024.09
  • Facilitated group therapy sessions for improved student mental health.
  • Conducted seminars on various topics such as bullying prevention and emotional literacy.
  • Provided guidance on academic concerns, improving overall academic performance.
  • Liaised with external agencies when necessary to provide additional support services.
  • Collaborated with parents for better understanding of child's needs.
  • Advocated for students' needs with proactive engagement with staff and faculty members.
  • Maintained confidential records of all counselling sessions, ensuring privacy compliance.
  • Managed crisis intervention cases, resulting in timely assistance to students.
  • Identified potential at-risk students through diligent observation, leading to early intervention.
  • Ensured a safe and supportive environment with active listening skills.
  • Adhered to strict confidentiality protocols to safeguard and accurately store student information.
  • Supported students in navigating difficult situations, offering safe space for discussion and access to resources.
  • Provided empathetic and effective counselling on academic and personal issues in group and one-to-one settings.
  • Supervised students to develop solutions and set target goals.
  • Listened to academic, emotional and social concerns and practised non-judgemental approach to students.
  • Mentored students to identify skills and assets to maximise potential.

Supervisor leader

newlook
Peterlee, Durham
2011.04 - 2023.04
  • Managed shift schedules to ensure optimal staffing levels at all times.
  • Assisted management in strategic planning sessions, contributing valuable input towards company objectives.
  • Monitored inventory levels regularly, ensuring adequate stock availability at all times.
  • Conducted regular performance evaluations, providing constructive feedback for continuous improvement.
  • Maintained high standards of cleanliness and organisation in the workplace to enhance workflow efficiency.
  • Provided training for new staff members, improving their job performance.
  • Implemented safety protocols, resulting in a safer work environment.
  • Developed employee rosters to ensure fair distribution of work hours and responsibilities.
  • Coordinated team meetings to foster a sense of unity and shared purpose amongst staff members.
  • Upheld company policies consistently whilst managing staff, fostering a culture of respect and accountability among employees.
  • Enhanced team performance by implementing effective communication strategies.
  • Fostered growth and development within the team by encouraging continuous learning opportunities.
  • Improved customer satisfaction rates by promptly addressing and resolving concerns.
  • Boosted overall productivity with efficient resource allocation.
  • Collaborated closely with other department supervisors to streamline processes across different teams.
  • Organised weekly briefings and debriefings to keep staff informed about ongoing projects or changes in procedure.
  • Resolved conflicts between team members swiftly and professionally, maintaining a positive working atmosphere.
  • Delegated tasks effectively, maximising individual strengths within the team.
  • Ensured compliance with industry regulations through diligent oversight of operations.
  • Served as an approachable point of contact for staff queries or issues, promoting open dialogue within the team.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Held daily meetings to ensure consistent communication and team motivation towards productivity goals.
  • Successfully led high-volume teams to achieve KPI targets and other department metrics.
  • Developed diligent staff training and mentorship programmes, incentivising accomplished new starters to contribute to positive team results.
  • Monitored health and safety measures for guaranteed compliance.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Designed and implemented training to further develop staff based on business goals.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Established clear budgets and cost controls strategies to meet objectives.

Skills

  • Rehabilitation counselling
  • Child psychology understanding
  • Establishing rapport
  • Self-Harm prevention strategies
  • Autism spectrum disorders interventions
  • Resilience and stress management
  • Play therapy familiarity
  • Behavioural intervention planning
  • Empathic listening
  • Stress management techniques
  • Patient-centred care
  • Client confidentiality upholding
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Public speaking
  • Team building
  • Leadership
  • Strategic planning
  • Social media marketing
  • Upselling
  • Brand awareness cultivation
  • Staff training programmes implementation
  • Stock management techniques
  • Retail space planning
  • Sales techniques
  • Team Leadership
  • Visual merchandising
  • Business development
  • Staff mentorship and training
  • Project planning and execution
  • Accounting proficiency
  • Digital marketing
  • Social media management
  • Customer relationship management
  • Supply chain management
  • Client relationship building
  • Bookkeeping
  • Business planning
  • Cash flow management
  • Compliance knowledge
  • Business development strategies
  • Cost-reduction strategies

Education

Bachelor of Arts - counselling

sunderland university
sunderland
2020.09 - 2023.07

Accomplishments

certificates in:

understanding behaviours that challenge

first aid

moving and handling

level 2 in adult literacy and numeracy

training course in substance misuse

food safety level 2

recognising abuse and neglect

handling of medicine

care skills

counselling skills

foundation degree counselling

diploma counselling skills

BA counselling

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Kayleigh Louise graham