Alona Dolda

I was ensures work area is cleaned by cleaners to company's standards. I responded to clients' enquiries and specific requests. I communicates clients' cleaning request to team.

I had experience to manage over 500 DC workers.

• Led strategic planning initiatives to secure company's future growth.
• Created vision for company direction, resulted in clear organisational objectives.
• Cultivated productive work environment through employee motivation initiatives.
• Streamlined processes, achieved better resource allocation.
• Improved business resilience with risk management strategies.
• Formulated business plan to ensure sustainability in competitive markets.
• Advanced training programmes, boosted employee skills and performance levels.
• Monitored operations to assess and highlight results.
• Directed administration and optimisation of financial operations, payroll and accounting processes.
• Reviewed reports from subordinate management to identify areas of opportunity.

• My responsibilities were to manage and supervise a team of cleaning operatives to ensure that high standards of cleanliness are met in a warehouse environment, to achieve this I made sure all staff members were fully trained in all cleaning activities that is required
• I also ensured that all shift documentation was correctly completed, this included comprising a shift allocation to delegate staff what areas of responsibility they were tasked to clean and correctly completing manual timesheets to ensure all hours are correctly documented.
• Had experience to manage over 500 DC workers.
• Optimised shift schedules to improve operational efficiency.
• Ensured health and safety measures in line with company regulations.
• Resolved customer complaints promptly to maintain high service standards.

• Supervise the everyday running of a team of cleaning operatives in a busy distribution centre, I monitored staff performance and coached team members in all cleaning activities
• I was also responsible for the supervision of recouping damaged stock and following the correct policies for the write on / write off procedure for the recoup process
• My role also included the training of Operatives in the use of AMT's.
• Provided constructive feedback to staff for improved performance levels.
• Coordinated with other supervisors to maintain consistency across shifts.

• My responsibilities included the picking, packing and loading of products to ensure high standards were met for all customers.
• Improved warehouse efficiency by meticulously sorting and arranging items.
• Packed parcels for safe and secure transportation.
• Reduced order discrepancies with careful picking of goods.
• Cleaned work area, promoted a healthy and safe environment.
• Labelled packages correctly to facilitate proper delivery.
• Kept clean working area, reporting any issues to management.
• Checked quality of products and packaging to meet high standard.
• Completed work orders and packing slips with accuracy.
• Processed orders using handheld scanners with speed and precision.
• Double-checked orders against pick lists to reduce errors and confirm accuracy.
• Safely moved and stored stock to protect company assets.

▪ To maintain the warehouse premises to the required standard of cleanliness; required to clean
offices and halls
▪ Was working on the horizontal order picker
▪ Got training ride on pallet truck
▪ Was working on the Dekit truck

• Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
• Maintained clean, safe and orderly warehouse space.
• Sorted materials on warehouse racks and shelves.
• Cleaned and tidied work areas to meet inspection requirements.
• Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
• Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.

Strawberry/blackberry picking and packing (work for season period).

• Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
• Improved efficiency with meticulous coordination of stock and inventory control.
• Reduced damages with careful handling and storage of fragile items.
• Packed orders for timely dispatch to customers and retail outlets.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Maintained clean, safe and orderly warehouse space.
• Prepared items for timely dispatch and safe transportation.
• Completed work following safety rules for best working practices.

• Improved customer service by efficiently handling queries and complaints.
• Assisted customers with product selection for optimal satisfaction.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Offered personalised shopping advice to enhance customer experiences.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Collaborated effectively with team members to meet sales targets.
• Utilised excellent communication skills to provide detailed product information.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Trained new staff members, fostering a supportive working environment.
• Addressed customer needs promptly, resulting in positive feedback and loyalty.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Updated product labelling and pricing to reflect discounts and offers.
• Monitored and reported suspicious activity to security officer to avoid theft.
• Promoted customer loyalty scheme at checkout.

• Maintained clean, appealing shop environment for comfortable shopping experience.
• Improved product visibility with strategic shelf arrangements.
• Assisted customers in finding desired items to enhance their shopping experience.
• Upheld company policies whilst dealing with returns and exchanges.
• Built rapport with frequent shoppers to foster loyal customer base.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Ensured customer satisfaction by providing attentive service and handling complaints professionally.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Completed customer orders with speed and accuracy.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Enhanced customer service by promptly taking orders and delivering food.
• Maintained cleanliness in serving and dining area for hygienic environment.
• Assisted in menu planning, contributing to variety and innovation.
• Collaborated with team to provide efficient service during peak hours.
• Helped seat guests upon arrival, leading to a welcoming atmosphere.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.