Kayla Madlener

Accountable for end-to-end service delivery, while identifying opportunities for service innovation. Led on development and execution of departmental growth strategy, financial modelling, and forecasting. Developed a high-performing team with strong capabilities across technical, commercial, regulatory, and financial functions.

Commercial

• Oversee and agree all commercial contracts for the business unit and weigh in on commercial contract discussions with key stakeholders and suppliers.
• Identify key areas for commercial improvement and work to automate systems.
• Work in tangent with other business units to create cross-selling opportunities.

Technical

• Main point of escalation for key stakeholders across the portfolio.
• Assess portfolio performance, identifying underperformance while proactively looking for performance improvement solutions.
• High level of commercial understanding for key documentation and contracts.
• Oversee health and safety to ensure exceptional delivery according to HSE standards.

Financial

• Accountability for the commercial success and profitability of the business unit, including P&L, forecast and incoming pipeline.

Strategy & Business Development

• Responsible for growing the portfolio and services within designated markets and areas of expertise; ensuring that the right strategic partnerships with key sector organisations are in place.
• Responsible for strengthening and maintaining key relationships with new and existing clients and suppliers.
• Create innovative ways to generate increased revenue from existing projects and new clients.

Management

• Line management of the team, while setting KPIs and promoting high performing culture.

• Successfully grew the asset management portfolio by 22 projects.
• Led service delivery and team management, with oversight of commercial, financial, and technical performance, supported by senior leadership and technical advisors.
• Supported by the Operations Director, reviewed existing asset management strategy and developed plans to deliver growth for the business unit.
• Accountable for delivering team and service growth plans while expanding and strengthening key partnerships.