Kayla Gillan
Summary
Adaptable and customer-focused individual with a Bachelor of Fine Art and a proven track record in customer service, sales, and childcare. Known for strong problem-solving skills, teamwork, and the ability to take initiative in fast-paced environments. Experienced in managing projects, leading teams, and engaging with community-focused initiatives. Dedicated to continuous learning and development, with excellent communication skills and a proactive approach to both independent and collaborative work. Seeking opportunities to apply a well-rounded skill set in roles that value strong interpersonal skills and a commitment to making a positive impact.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Bar Staff/Waitress
Tontine Hotel
6 2023 - 9 2023
- Provided exceptional service to up to 200 guests per event, including weddings, funerals, and birthdays, ensuring a welcoming atmosphere and consistently high levels of customer satisfaction.
- Efficiently managed food and beverage orders, maintaining a clean and organized bar and dining area
- Collaborated with team members to ensure seamless operations and a positive guest experience
- Handled cash transactions with accuracy and maintained detailed sales records.
Sales Assistant
Carphone Warehouse, Greenock
10.2019 - 4 2020
- Provided expert advice to customers, guiding them in selecting products that best suited their needs, which increased overall sales
- Managed sales transactions and maintained accurate inventory records
- Designed and maintained attractive product displays to enhance the shopping experience
- Played a key role in fostering a customer-friendly environment, contributing to repeat business.
Nursery School Assistant
Kelly Street Nursery
02.2018
- Supervised and cared for a large group of children, organizing educational activities and promoting social development
- Managed conflicts among children effectively, supporting their emotional and social growth
- Developed organizational and leadership skills through daily management of classroom activities.
Art Festival Volunteer
Kelburn Garden Party and Eden Festival
06.2023 - 07.2024
- Assisted in the setup, support, and management of art installations at festivals like The Eden Festival and Kelburn Garden Party
- Collaborated with artists and creative teams to deliver impactful and unique festival experiences.
- Delivered exceptional customer service at information booths, offering accurate details about schedules, locations, and attractions within the event grounds.
Creative Team Member
Dundee Electronic Music Society (DEMS)
09.2022 - 06.2024
- Developed and facilitated art workshops, engaging participants of all experience levels
- Contributed to the creation of immersive experiences that seamlessly integrated visual art with music, fostering a cohesive event atmosphere.
- Quickly adapted and improvised when unexpected challenges arose during event setups, demonstrating problem-solving skills and resourcefulness.
Education
Bachelor of Fine Art -
University of Dundee, DJCAD
09.2020 - 2024.05
Introduction to Art Psychotherapy -
University of Glasgow
04.2023 - 2023.05
Clydeview Academy - undefined
01.2019 - 01.2020
National 5 Results - undefined
01.2018 - undefined
Skills
Team Collaboration
Leadership & Initiative
Event Coordination
Creative Problem Solving
Customer Service Excellence
Conflict Resolution
Effective Communication
Task Management
Team Collaboration
Other Experience and Awards
- Finalist in the "Real Business Challenge" competition (Edinburgh)
- Participant in the Young Enterprise Business Challenge | 2019
- BBC Photography Award Winner | 2019
- Duke of Edinburgh Award Recipient | 2018
- Active Participant in the Clyde Conversations Community Project | 2018
- Completed the West College Scotland Laboratory Science Course
- Retail Training Program at Fort Dunlop Training Facility
Timeline
Art Festival Volunteer
Kelburn Garden Party and Eden Festival
06.2023 - 07.2024
Introduction to Art Psychotherapy -
University of Glasgow
04.2023 - 2023.05
Creative Team Member
Dundee Electronic Music Society (DEMS)
09.2022 - 06.2024
Bachelor of Fine Art -
University of Dundee, DJCAD
09.2020 - 2024.05
Sales Assistant
Carphone Warehouse, Greenock
10.2019 - 4 2020
Clydeview Academy - undefined
01.2019 - 01.2020
Nursery School Assistant
Kelly Street Nursery
02.2018
National 5 Results - undefined
01.2018 - undefined
Bar Staff/Waitress
Tontine Hotel
6 2023 - 9 2023
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