Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Kayla Depear

York,North Yorkshire

Summary

I am a self-motivated individual offering skills in communicating with customers and service skills. As well as in providing customer service in busy environments. I have adapted to multi-tasking between different roles whilst maintaining clean and organised workspaces, and ensuring customer satisfaction. I am committed to creating a pleasant experience and contributing to a positive work atmosphere.

Overview

3
3
years of professional experience

Work history

Ice Cream Parlour & Cafe Assistant

Infinite Air
Durham, Tyne and Wear
06.2023 - Current


-Food preparation -Prepared and served 100s of ice cream desserts, sundaes, milkshakes, and waffles to customer specifications every day.

-Multi tasking - Covered café duties including making barista-style coffee, teas, and other hot beverages. Prepared and served light meals and hot food, such as paninis, hot dogs and burgers.

-Food Safety- Maintained cleanliness and hygiene standards in line with food safety regulations.


Key Skills

- Customer service and communication

- Food and beverage preparation

- Barista experience

- Hygiene and food safety awareness

- Teamwork and time management

- Cash handling and till operation

- Multitasking in fast-paced environments

Charity Shop Volunteer

St Cuthbert's Hospice
Sunderland, Tyne and Wear
10.2022 - 06.2023

-Customer service- Provided a warm and friendly welcome to customers and assisted with enquiries and established a good connection with local community by providing friendly and efficient service.

-Sales- Operated the till, processed sales accurately, and handled cash and card payments and helped sort, price, and display donated goods, including clothing, books, and household items.

-Others- Enhanced shop's appeal by creating a range of window displays and promoted the charity and its mission encouraging donations.


Key skills
-
Customer service
-Teamwork and communication
-Cash handling and till use
-Stock rotation and display
-Time management and reliability
- Basic retail and merchandising knowledge
- Commitment to community and charity work

Education

Diploma of Higher Education - Criminology

University of York
York
09.2025 -

A-Levels - Law, Criminology, Sociology.

New College Durham
Durham
09.2023 - 06.2025

GCSEs - Maths-7, English-8, Science-7.

Kepier
Sunderland
09.2018 - 06.2023

Skills

- Knowledge of dietary restrictions

- Hygiene standards adherence

- Resourceful thinking

- Handling difficult customers

- Attention to detail

- Time management

Accomplishments

- Bronze Duke of Edinburgh

-Online Law course certificates

-Stem award

-Online Food safety certificates.

Timeline

Diploma of Higher Education - Criminology

University of York
09.2025 -

A-Levels - Law, Criminology, Sociology.

New College Durham
09.2023 - 06.2025

Ice Cream Parlour & Cafe Assistant

Infinite Air
06.2023 - Current

Charity Shop Volunteer

St Cuthbert's Hospice
10.2022 - 06.2023

GCSEs - Maths-7, English-8, Science-7.

Kepier
09.2018 - 06.2023
Kayla Depear