KAYA BROWN-HALLAM
London
Summary
A hospitality leader with over a decade of experience in restaurants, hotels, festivals, immersive venues, and high-profile hospitality environments. With experience in front-of-house, bar, and kitchen roles. I'm a great team player and communicator with a passion for life, people, and service excellence.
Overview
15
15
years of professional experience
Work history
Supervisor
Come Alive!
2024.09 - 2025.11
- As Bar Supervisor at Come Alive! I play an integral role in maintaining the immersive magic of the show environment. My team is responsible for delivering high-quality drinks service at speed without sacrificing the guest experience. We lead with energy, professionalism, and a sense of fun, ensuring that each night feels electric for patrons and performers alike.
FOH
Upstairs Brixton
2024.03 - 2024.09
- At Upstairs Brixton, I worked front of house for a members' rooftop club serving contemporary British cuisine. The role involved managing service in both the main dining area and private dining room (PDR), as well as participating in community and member events. I provided attentive, personalised service while creating a warm and welcoming environment.
FOH
Santo Remedio
2022.10 - 2024.02
- At Santo Remedio, a Michelin-listed Mexican restaurant, I was proud to represent authentic flavours, ingredients, and hospitality traditions. My responsibilities included guiding guests through a carefully curated menu featuring imported Mexican ingredients and an extensive tequila and mezcal list. Working in this family-run establishment taught me the value of detail, passion, and cultural connection in service.
Sales Representative
Cloudworkz
2022.04 - 2022.12
- In this digital marketing startup, I worked directly with small businesses to enhance their online presence. I advised clients on tailored marketing packages and strategies to improve visibility and long-term growth. The role combined consultative sales with strong communication and community-building skills.
FOH
Hicce
2021.06 - 2022.03
- At Hicce, I delivered service across multiple formats: indoor, terrace, and private dining room experiences. I developed extensive knowledge of seasonal menus and collaborated with the bar team on signature drinks, wine pairings, and coffee service. The pace and quality expectations demanded constant attention to detail and versatility.
Bartender
Gala Festival
2021.05 - 2021.05
- At Gala Festival, I worked at a VIP branded bar serving high volumes of guests with speed and precision. My confidence, product knowledge, and ability to stay calm under pressure were crucial to delivering premium festival service.
Bartender
Alexandra Palace
2021.05 - 2021.05
- I worked backstage at Alexandra Palace, serving artists and production teams during large-scale music events. The role required a personable, flexible approach, ensuring every performer and staff member received prompt and friendly service.
Sandwich and Salad Bar
Mustard
2021.01 - 2021.05
- Working at Mustard during busy London Bridge lunch hours, I prepared made-to-order sandwiches and salads in a high-pressure environment. I also helped fulfil large corporate catering orders, prioritising efficiency and maintaining service quality.
Supervisor
Secret Cinema
2018.03 - 2020.02
- As Bar Supervisor at Secret Cinema, I led themed bar teams for immersive events with over 5,000 attendees nightly. I managed everything from staffing and training to ensuring performance-based interaction stayed in character. Productions included 'Moulin Rouge,' 'Blade Runner,' 'Bond,' 'Dirty Dancing,' and 'Stranger Things.'
Hostess
Chiltern Firehouse
2017.01 - 2017.05
- At this Michelin-starred venue, I was the first point of contact for guests, managing complex seating arrangements and high-profile bookings. I used a specialised system for table planning (SevenRooms OpenTable) Whilst liaising with the kitchen and bar teams to ensure a seamless flow.
Waitress / Bartender
Two Hundred Rye Lane
2016.01 - 2017.01
- I received extensive training in coffee, cocktails, and spirits service while working in this vibrant Peckham venue. The rotating cocktail menu kept the role dynamic, and a strong team ethic made it both challenging and rewarding.
Bartender/FOH
Soul Shakers
2016.06 - 2016.06
- I worked both the bar and tills at Junction 2 festival. Transactions included cash, card, and tokens. My role required high-speed service and multi-tasking in a fast-moving festival environment.
Barista/FOH
The Lido Café
2016.01 - 2016.01
- Serving quality coffee to regulars and gym members, I balanced efficiency with friendliness. I catered to large family groups as well as individual patrons seeking excellent service in a relaxed setting.
Food Stall Chef
Taco Del Ray & Killa Dilla
2015.01 - 2015.01
- I cooked and served at popular London street food events including Lewisham Street Feast and Kerb Camden. The role involved prepping ingredients, setting up stalls, and delivering bold, fresh flavours with flair.
Waitress
The Box, Soho
2012.01 - 2014.01
- At one of London's most elite nightclubs, I provided discreet, high-standard service to VIPs and regulars. Presentation, timing, and confidentiality were essential elements of my role.
Telephone Fundraiser
Pells & Bales
2012.06 - 2012.11
- I worked as a telephone fundraiser, using persuasive and empathetic communication to secure donations. It helped build my confidence and ability to connect with strangers quickly and meaningfully.
Waitress
Meat Easy (Pop-up Restaurant)
2011.03 - 2011.07
- At this pop-up, I adapted to a rapidly changing environment and refreshed my understanding of food safety and hygiene standards.
Bartender
Glastonbury
2011.06 - 2011.06
- Representing a Brazilian bar, I served cocktails to thousands of festival attendees. It was a high-energy, physically demanding role that sharpened my speed and people skills.
Street Fundraiser
GOGEN Charity Organisation
2010.06 - 2010.12
- Street fundraising demanded energy, spontaneity, and resilience. I learned to stay upbeat while engaging strangers and building support for charitable causes.
Skills
- Assertiveness
- Proactive initiative
- Office and administrative tasks
- Active listening
- Customer service excellence
- Attention to Detail
- Product knowledge
- Time efficiency
- Resilience under pressure
Timeline
Supervisor
Come Alive!
2024.09 - 2025.11
FOH
Upstairs Brixton
2024.03 - 2024.09
FOH
Santo Remedio
2022.10 - 2024.02
Sales Representative
Cloudworkz
2022.04 - 2022.12
FOH
Hicce
2021.06 - 2022.03
Bartender
Gala Festival
2021.05 - 2021.05
Bartender
Alexandra Palace
2021.05 - 2021.05
Sandwich and Salad Bar
Mustard
2021.01 - 2021.05
Supervisor
Secret Cinema
2018.03 - 2020.02
Hostess
Chiltern Firehouse
2017.01 - 2017.05
Bartender/FOH
Soul Shakers
2016.06 - 2016.06
Waitress / Bartender
Two Hundred Rye Lane
2016.01 - 2017.01
Barista/FOH
The Lido Café
2016.01 - 2016.01
Food Stall Chef
Taco Del Ray & Killa Dilla
2015.01 - 2015.01
Telephone Fundraiser
Pells & Bales
2012.06 - 2012.11
Waitress
The Box, Soho
2012.01 - 2014.01
Bartender
Glastonbury
2011.06 - 2011.06
Waitress
Meat Easy (Pop-up Restaurant)
2011.03 - 2011.07
Street Fundraiser
GOGEN Charity Organisation
2010.06 - 2010.12