KAY DWYER
Bristol,BST
Summary
Accomplished professional specializing in customer service and telephony support, with a strong background in operational and administrative support. Proficient in managing shared inboxes, workflows, and effective communication with customers and stakeholders. Experienced in CRM systems like Zendesk and 1Link, as well as Microsoft Office applications, ensuring data accuracy and compliance with GDPR regulations. Demonstrates strong problem-solving skills, prioritization, and meticulous record management in KPI-driven environments.
Overview
2027
2027
years of professional experience
Work history
Customer Support Advisor
EE Limited
- Managed high volumes of customer enquiries across telephone and digital channels within a fast-paced customer service environment.
- Provided accurate information and resolved customer issues efficiently while maintaining high service standards.
- Built and maintained strong customer relationships through professional communication, responsive support, and a commitment to customer satisfaction.
- Updated and maintained customer records using CRM systems with strong attention to detail and data accuracy.
- Worked collaboratively with internal teams to ensure timely and effective customer resolutions.
- Demonstrated resilience, professionalism, and problem-solving skills while managing competing priorities and customer expectations.
SEN Learning Support Assistant / Early Years Practitioner
- Maintained accurate and confidential records within safeguarding and GDPR frameworks.
- Supported structured communication, reporting, and documentation processes.
- Worked collaboratively with staff, parents, and external professionals within a busy support environment.
- Demonstrated strong organisation, communication, and interpersonal skills while supporting individual needs.
Service / Bookings Advisor
Dick Lovett
2022.11 - 2026.05
- Provide customer service and administrative support within a high-volume automotive service environment.
- Coordinate vehicle bookings for servicing, repairs, and MOTs, ensuring accurate scheduling and efficient workflow management.
- Act as a key point of contact for customers via telephone and email, resolving enquiries and providing timely service updates.
- Manage shared inboxes and prioritise multiple requests while maintaining excellent customer service standards.
- Liaise with technicians, suppliers, and internal departments to support operational service delivery and resolve issues efficiently.
- Maintain accurate records across internal systems to support invoicing, compliance, reporting, and operational processes.
- Track outstanding actions and proactively follow up to ensure deadlines and customer expectations are consistently met.
- Handle confidential customer and vehicle information professionally in line with GDPR requirements.
- Support smooth day-to-day operations within a fast-paced, target-driven environment.
Education
City & Guilds - Business Studies
Level 3 Diploma - Early Years Practitioner
Level 2 Diploma - Early Years Practitioner
Level 2 Certificate - Supporting Teaching & Learning in Schools
GCSEs - English & Maths
Skills
- Customer Service & Telephony Support
- Operational & Administrative Support
- Vehicle & Service Booking Coordination
- Shared Inbox & Workflow Management
- Customer & Stakeholder Communication
- Supplier Coordination & Service Updates
- CRM & Digital Systems (Zendesk, 1link, Portals)
- Microsoft Office (Word, Outlook, Excel)
- Data Accuracy, Compliance & GDPR
- KPI & Target-Driven Environments
- Problem Solving & Prioritisation
- Record Management & Documentation
PROFESSIONAL DEVELOPMENT
- Safeguarding Awareness
- First Aid Training
- SEN Learning Support Assistant Training
ADDITIONAL INFORMATION
- Strong IT user with the ability to quickly learn new systems and processes
- Experienced in handling confidential and sensitive information
- Professional, reliable, and proactive team member
- Eligible to undergo UK Security Check (SC) clearance
Affiliations
Flower arranging, Painting, Arts, Craft and Calligraphy writing
Timeline
Service / Bookings Advisor
Dick Lovett
2022.11 - 2026.05
Level 3 Diploma - Early Years Practitioner
Level 2 Diploma - Early Years Practitioner
Level 2 Certificate - Supporting Teaching & Learning in Schools
GCSEs - English & Maths
Customer Support Advisor
EE Limited