Kaushik Gopaul
Silver Town,London
Summary
Experienced receptionist and front-of-house professional with over four years of experience in customer-facing roles. Highly organised, reliable, and skilled in managing reception desks, handling calls and visitors, and supporting day-to-day administrative tasks. Known for providing a welcoming, professional first point of contact while maintaining accuracy, discretion, and efficiency in a structured office environment.
Overview
7
7
years of professional experience
Work history
Front Desk Manager
Aloft London Excel (Marriott International, Inc.)
2023.01 - 2026.05
- Assist guests by providing a warm welcome and professional support.
- Manage check-in and check-out processes to ensure smooth guest experiences.
- Handle inquiries and resolve complaints via phone and email efficiently.
- Deliver proactive customer service by anticipating guest needs.
- Support staff in completing daily tasks effectively.
- Perform administrative duties, including managing files and preparing reports.
- Maintain key reports for accurate record-keeping and operations.
- Conduct arrival checks and coordinate special requests for guests.
- Collaborate with housekeeping for managing early check-ins and late check-outs.
- Monitor bookings and availability to optimise occupancy.
Duty Manager
Marriott Aloft London Excel
2023.02 - 2024.10
- Address guest complaints effectively and offer suitable resolutions.
- Assist with the training of new associates.
- Promote DCC services to guests under guidance.
- Uphold hotel policies with guests and colleagues professionally.
- Identified areas of improvement through regular performance assessments of staff members.
Guest Service Agent
Marriott Aloft London Excel
2022.08 - 2023.02
- Welcomed guests with a friendly demeanour.
- Assisted various departments to ensure guest needs are met.
- Processed payments and completed credit risk reports for each shift.
- Checked in and out guests while engaging in light conversation to enhance their experience and respond to cues.
- Guided new staff effectively to ensure all tasks were completed by the end of the shift.
- Counted first aid supplies and corrected any discrepancies.
- Ensured adherence to GDPR when handling and processing customer data.
- Demonstrated problem-solving abilities by effectively managing challenging situations.
- Offered personalised service to regular guests, fostering loyalty towards our hospitality brand.
Front Office Associate – Front Office Supervisor
Marriott Bexleyheath
2021.07 - 2022.08
- These Responsibilities are similar to the Responsibilities of the Aloft London Excel.
Front of house staff
Beefeater
2020.03 - 2020.08
Cook
Eltham Pizza Hut
2019.11 - 2020.03
Education
Certificate of Higher Education - Biomedical sciences
University of Westminster
UKA-level - Biology, Chemistry, Mathematics
Woolwich poly technic school for boys
UKGCSE - Mathematics, Biology, Chemistry, Physics, English Language, English literature, Economics, French, History, Computer science
Woolwich poly technic school for boys
UKSkills
- First Aid at Work - Level 3(2025)
- Embark Marriott Leaders Training
- Proficiency in MS Office
- Customer services
- Conflict resolution
- Staff Scheduling
- Fire safety & emergency procedures
- Workplace health & safety
- Staff supervision and training
- Night audits
Accomplishments
· Enrolment Champion for 2024 – achieved 2000 enrolments over the target of 7630 throughout the Year 2024
· Embark Programme graduate
· Star Manager of the month June 2024
· Talent of the Month November 2024
· Talent of the Quarter 4 – 2024
· Talent of the Year 2024
· Talent of the Month August 2025
· Star of the month August 2025
Timeline
Duty Manager
Marriott Aloft London Excel
2023.02 - 2024.10
Front Desk Manager
Aloft London Excel (Marriott International, Inc.)
2023.01 - 2026.05
Guest Service Agent
Marriott Aloft London Excel
2022.08 - 2023.02
Front Office Associate – Front Office Supervisor
Marriott Bexleyheath
2021.07 - 2022.08
Front of house staff
Beefeater
2020.03 - 2020.08
Cook
Eltham Pizza Hut
2019.11 - 2020.03
A-level - Biology, Chemistry, Mathematics
Woolwich poly technic school for boys
GCSE - Mathematics, Biology, Chemistry, Physics, English Language, English literature, Economics, French, History, Computer science
Woolwich poly technic school for boys
Certificate of Higher Education - Biomedical sciences
University of Westminster