Kaushal Dahya
Hounslow
Summary
Accomplished law student, pursuing a career to become a solicitor and eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn within the retail and legal sector.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteer Assessor
Citizens Advice Bureau
07.2024 - Current
- Delivering client advice assessments via phone and face-to-face.
- I explore client issues, provide information, signpost and book appointments with advisors.
- Currently training on a comprehensive advisor learning programme - blended face-to-face and online learning.
- Shadowing experienced assessors and advisors, learning case management systems and receiving feedback on assessment and case note writing.
- Using effective communication, clear written and spoken English, online research skills, and objective case note writing with IT competency.
- I specialize in a range of client advising areas, including benefits, debt, housing, consumer, family, and employment.
Advice Volunteer RBKC
Nucleus Legal Advice Centre
07.2024 - Current
- Triage clients in person during drop ins and via phone.
- Refer clients to specialist teams or provide support in generalist advice (housing, welfare benefits).
- Assist with form filling, writing one off letters, and administrative tasks.
- Supported team by demonstrating respect and willingness to help.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Administrative Assistant
SPI Law
09.2024 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Drafted and proofread letters, emails, and other client communications.
- Assisted in gathering, organizing, and preparing financial documents for clients (e.g., bank statements, receipts, invoices.
- Filed tax returns and other compliance documents under the guidance of the accountant.
- Followed up with clients for missing financial documents or clarification on financial information.
- Handled light bookkeeping tasks such as tracking expenses, processing payments, and reconciling accounts.
- Scanned numerous client documents, and managed files.
Floor Distribution Worker
Wlyd Herbs Ealing
08.2024 - 08.2024
- Managed the scheduling and distribution of materials to ensure timely delivery and compliance with deadlines.
- Prepared and processed sea moss according to company guidelines.
- Operated production equipment safely and efficiently.
- Maintained a clean and organised work environment.
- Adhered to all health and safety regulations and company policies.
- Performed quality checks to ensure product standards are met.
- Assisted with the packing and labelling of finished products.
- Reported any equipment malfunctions or safety concerns to the supervisor.
Legal Intern
Afghanistan and Central Asian Association
06.2023 - 08.2023
- Listened in one off advice sessions, shadowing immigration solicitors.
- Maintained a working understanding of current laws and legal processes, continuously striving to develop professional knowledge.
- Provided administrative support and reception duties.
- Shadowed CAB benefit caseworkers and advised citizens in the drop in clinic whilst obtaining experience working with specialist caseworkers.
- Signposted clients to relevant services for issues such as: benefits, employment, debt and offered advice on their issues.
Flyer Distributor
Flyerbox
06.2023 - 08.2023
- Distributed leaflets to 100 houses within target time frames
- Demonstrated efficient navigation skills when distributing in unknown areas requiring a compass
- Offered flexible working hours to cater to high demands in busy periods of the week
- Had to understand maps and quickly gain knowledge of certain boroughs to optimise routes and distribute leaflets as fast as possible
- Managed high-volume door-to-door deliveries, showcasing adaptability in handling changing workloads through effective organisation.
Festival Volunteer
Afghanistan and Central Asian Association
06.2023 - 06.2023
- Supported and analysed event needs, working multiple roles at the festival.
- During the festival, I had to handle multiple tickets at the stand and showcased my communication skills by engaging with various performers at the music festival.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Directed guests to correct seating locations and answered questions about facility amenities.
Sales Assistant
Homebase
06.2021 - 09.2021
- Replenished floor stock and processed deliveries promptly maximizing product availability for customers.
- Operated tills carefully and precisely to process cash and debit card transactions accurately.
- Greeted customers and helped in selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to meet customer needs best.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
Law With Criminology - Law
Keele University
Newcastle-under-Lyme07-2024
Some College (No Degree) - A-Levels
Lampton School
Hounslow, United Kingdom09-2020
Some College (No Degree) - GCSES
Lampton School
Hounslow09-2018
Skills
- Problem-solving
- Communication skills
- Calm under pressure
- Team building
- Customer Service
- Office Administration
Certification
Module Prize Child Law
- Best Performance in Child Law
Timeline
Administrative Assistant
SPI Law
09.2024 - 10.2024
Floor Distribution Worker
Wlyd Herbs Ealing
08.2024 - 08.2024
Volunteer Assessor
Citizens Advice Bureau
07.2024 - Current
Advice Volunteer RBKC
Nucleus Legal Advice Centre
07.2024 - Current
Legal Intern
Afghanistan and Central Asian Association
06.2023 - 08.2023
Flyer Distributor
Flyerbox
06.2023 - 08.2023
Festival Volunteer
Afghanistan and Central Asian Association
06.2023 - 06.2023
Sales Assistant
Homebase
06.2021 - 09.2021
Law With Criminology - Law
Keele University
Some College (No Degree) - A-Levels
Lampton School
Some College (No Degree) - GCSES
Lampton School
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