Jill White
New Milton
Summary
Enthusiastic and motivated professional with strong communication and customer relationship skills. Experienced in problem solving with excellent IT, administrative and organisational abilities. Takes ownership of tasks and sees them through to completion with keen attention to detail.
Overview
43
43
years of professional experience
9
9
years of post-secondary education
Work history
Volunteer Assessor
Citizens Advice Bureau
New Milton, Hampshire
2025.10 - Current
- Provide information, guidance and advice based on client issues
- Effective communication ensuring excellent client care and management
- Use systems relevant to the role including writing up case notes and booking appointments
Treasurer and trustee
Bournemouth Chamber Music Society
Bournemouth, Dorset
2022.09 - Current
- Produce monthly and annual accounts using Liberty software package
- Write and present annual report for AGM
- Accurately record income and expenses
- Settle invoices from artists and suppliers
- Raise invoices to advertisers and grant providers
- Prepare and submit annual Gift Aid application to HMRC
- Submit annual return to Charities Commission
- Assist in the maintenance and updating of the Society's website
Publicity Officer and trustee
Bournemouth Symphony Chorus
Bournemouth, Dorset
2017.07 - Current
- Prepare publicity material and concert programmes including providing briefings to design team, negotiating printing and delivery
- Maintain and create content for social media
- Write press releases for presentation to local newspapers
- Create and supply material for Chorus and partner websites
Contracts Administrator
Appello
New Milton, Hampshire
2014.01 - 2017.07
- Provided support for field based Contract Managers
- Input contract details and maintained electronic and paper records of contracts
- Raised purchase and variation orders
- Ensured timely supply and delivery of materials
- Liaised with subcontractors to ensure project deadlines achieved
- Produced project reports and monthly account reports for management
- Prepared user manuals including key product information and warranty details
- Maintained inter-departmental and external client relationships
Post Office Counter Assistant
Lymington Post Office
Lymington, Hampshire
2009.08 - 2013.12
- Provided customer service ensuring appropriate product advice
- Sold financial products in line with company targets and regulatory requirements
- Used Post Office computer system to record sales and produce daily balances
- Ensured customer facing promotional material kept up to date and correctly displayed
Subpostmaster
Northbourne Post Office
Bournemouth, Dorset
2004.08 - 2009.08
- Ran busy urban Post Office ensuring excellent customer service
- Managed cash handling including Foreign Exchange services
- Conducted regular branch balances and completed weekly and monthly reporting
- Ordered stock and checked deliveries
- Provided staff training and ensured compliance with Post Office requirements
New Business Manager and other roles
Lloyds TSB Asset Finance
Bournemouth, Dorset
1984.08 - 2003.12
- Managed team of nine
- Conducted staff interviews, briefings and appraisals
- Developed and implemented application handling procedures
- Managed customer data ensuring compliance with Data Protection legislation
- Organised and prioritised team workflow
- Wrote and maintained training material and conducted staff training to ensure compliance with legislation and service standards
- Produced management reports on targeted performance
- Deputised for Head of Department
Office Manager
Wimbledon & South West Finance Company
London
1983.09 - 1984.08
- Answered customer enquiries in writing and by phone
- Maintained customer account records and paper files
- Managed customer relationships to ensure excellent service standards
- Produced management reports for monthly and annual returns
Education
NVQ Level 2 - Digital Promotion for Business
Bath College
Distance Learning 2026.01 -
Bachelor of Arts - Performance Arts
Middlesex University
London 1982.09 - 1983.06
Diploma of Higher Education - Music & Maths
Middlesex University
London 1980.09 - 1982.06
A-Levels - Music, History, General Knowledge
Urmston Grammar School for Girls
Manchester 1978.09 - 1980.06
GCSEs - English Language, English Literature, Maths, Chemistry, French, History, Music, RE
Urmston Grammar School for Girls
Manchester 1973.09 - 1978.06
Skills
Administration -
Maintaining electronic and paper files
Producing monthly and annual management and financial reports
Budgeting
Writing user manuals, staff training and promotional material
IT -
Microsoft Office - Word, Excel and Power Point
Mainframe systems - Appello, Post Office, Lloyds
Financial software - Liberty, Stripe, SumUp
Communication -
Customer relationship management
Verbal and written skills
Presentation and training experience
References
References available upon request.
Timeline
NVQ Level 2 - Digital Promotion for Business
Bath College
2026.01 -
Volunteer Assessor
Citizens Advice Bureau
2025.10 - Current
Treasurer and trustee
Bournemouth Chamber Music Society
2022.09 - Current
Publicity Officer and trustee
Bournemouth Symphony Chorus
2017.07 - Current
Contracts Administrator
Appello
2014.01 - 2017.07
Post Office Counter Assistant
Lymington Post Office
2009.08 - 2013.12
Subpostmaster
Northbourne Post Office
2004.08 - 2009.08
New Business Manager and other roles
Lloyds TSB Asset Finance
1984.08 - 2003.12
Office Manager
Wimbledon & South West Finance Company
1983.09 - 1984.08
Bachelor of Arts - Performance Arts
Middlesex University
1982.09 - 1983.06
Diploma of Higher Education - Music & Maths
Middlesex University
1980.09 - 1982.06
A-Levels - Music, History, General Knowledge
Urmston Grammar School for Girls
1978.09 - 1980.06
GCSEs - English Language, English Literature, Maths, Chemistry, French, History, Music, RE
Urmston Grammar School for Girls
1973.09 - 1978.06