Katy Silver
Fareham,Hampshire
Summary
I am motivated team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements.
I love helping and caring for people, I am empathetic, compassionate and non judgemental. I am currently working in a children's day nursery, but I would like to try new opportunity's within my local community. I feel with my qualifications and training I would be a suitable candidate for this position.
Overview
27
27
years of professional experience
8
8
years of post-secondary education
Work history
Nursery practitioner
Kiddi Caru Day Nursery
Whiteley, Hampshire
2013.07 - Current
- Supervised and cared for children using enthusiastic communication to maintain engagement.
- Maintained clean, safe play environments, disinfecting toys and surfaces regularly.
- Managed misbehaviour using proven strategies and methodologies.
- Attended regular training opportunities to expand professional knowledge and further career progression.
- Promoted emotional and social development of children, encouraging learning through play and sensory activities.
- Oversaw key group of children and kept detailed progress observations.
- Designed educational activities for young children in line with Early Years Foundation Stage (EYFS) curriculum.
- Developed trusting relationships with children, parents and staff.
- Planned creative activities to motivate and inspire children.
- Delivered rich learning opportunities for children with diverse abilities.
- Maintained accurate learning journey records, sharing updates with parents and carers for cohesive childcare.
Team leader
Southern Co-Op
Fareham, Hampshire
2002.02 - 2013.05
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Ordered, received and correctly stored fast food ingredients.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Mentored new team members on customer service and POS operation.
- Ensured immaculately tidy retail areas through regular cleaning, delivering optimal first impressions.
Beauty therapist
Affinity Health And Beauty
Gosport, Hampshire
1998.06 - 2001.03
- Performed pedicures and manicures, meeting daily appointment targets.
- Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
- Answered clients' queries and requests by phone and email.
- Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.
- Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
- Attended training to deliver range of professional treatments offered by salon.
- Maintained thorough knowledge of treatment procedures and products to offer customers expert service.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
Ward Aid
Hasler Hospital
Gosport, Hampshire
1997.04 - 1998.04
- Delivered meals to patients.
- Maintained hygienic environments through regular cleaning.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Serving refreshments to the patients on the ward.
- Cleaned and organised patients' living quarters.
- Maintained confidentiality and compliance standards for optimised patient care.
Education
NVQ Level 2 - Childcare learning and development level 2
2018.06 - 2019.10
NVQ Level 3 - Beauty Therapy
1996.09 - 1998.05
GCSEs -
1991.09 - 1996.05
I have completed many in house online courses
- GDPR UK
- COSH
- Infection and prevention control
- Manual handling
- Risk assessment
- Equality, diversity and inclusion
- Gender identity and expression
- Prevent duty
- Disability awareness and inclusion
- Safeguarding children level 2
- Mental health awareness
- FGM awareness and prevention
- Health and safety essentials
- Fire awareness
- Food safety and hygiene
Skills
- Hard working and a quick learner
- Quick problem solver
- Attentive listener
- Patient-centred approach
- Exceptional attention to detail
- Answering customer questions
- Customer service
- Helping people in my local community
- Good communication skills
- Flexible
Languages
English
Native
Timeline
lifetime training - NVQ Level 2, Childcare learning and development level 2
2018.06 - 2019.10
Nursery practitioner - Kiddi Caru Day Nursery
2013.07 - Current
Team leader - Southern Co-Op
2002.02 - 2013.05
Beauty therapist - Affinity Health And Beauty
1998.06 - 2001.03
Ward Aid - Hasler Hospital
1997.04 - 1998.04
Fareham College - NVQ Level 3, Beauty Therapy
1996.09 - 1998.05
Crofton School - GCSEs,
1991.09 - 1996.05
I HASCO - ,