Katy Pollock
Gorebridge ,Midlothian
Summary
A dedicated professional known for reliability, punctuality, and strong organisational skills. Demonstrates empathy, patience, and composure while maintaining respect in all interactions. Excels in high-level decision-making and impactful leadership, showcasing resilience and mental toughness in stressful situations. Exhibits mental toughness while focusing on objectives and maintaining superb communication skills. Hardworking with a willingness to learn, aiming to use these skills to further develop my career and contribute positively to the organisation.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Sales assistant
CCs Kitchen
Gorebridge, Midlothian
2022.08 - Current
- Deliver friendly customer service to diverse range of customers, including families and children.
- Communicate clearly and calmly responding to customer needs and resolving concerns in professional manner.
- Maintain high standard of cleanliness, hygiene and food safety in line with health and safety regulations.
- Work effectively as part of team in a fast paced environment, supporting colleagues during busy periods.
- Manage cash and payments accurately and responsibly.
- Follow policies and procedures consistently to ensure a safe and welcoming environment.
- Built strong relationships with regular customers for repeat business.
Customer service cashier
B&Q
Edinburgh, East Lothian
2020.01 - 2022.08
- Collaborated with team members to achieve daily sales targets without compromising on service quality.
- Restocked cashier supplies regularly, avoiding shortages during peak hours.
- Managed queues effectively during busy periods, reducing wait times.
- Completed opening and closing procedures, ensuring store readiness.
- Checked customer ID when selling age-restricted items, following store policy.
Education
A-Levels - Highers / National 5
Newbattle High School
Dalkeith, Midlothian 2016.01 - 2021.01
Skills
- Reliable, punctual and strong organisation skills
- Show empathy, patience, composure and respect
- Resilience in stressful situations
- High-Level decision-making
- Impactful leadership
- Mental toughness
- Focusing on objectives
- Superb communication skills
- Hardworking and have a willingness to learn
Affiliations
- Charity work with SANDS Lothian - Raising money
- Football - Grew up playing for Hibernian FC and Scotland at youth level
Timeline
Sales assistant
CCs Kitchen
2022.08 - Current
Customer service cashier
B&Q
2020.01 - 2022.08
A-Levels - Highers / National 5
Newbattle High School
2016.01 - 2021.01