Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Katrina Wood

Walberton,West Sussex

Summary

A driven professional with expertise in CRM database management and key account management, demonstrating a strong focus on customer needs and target achievement. Known for being organised and diligent, consistently exceeding targets through strategic planning and execution. Committed to leveraging skills in customer relations to drive business growth and enhance client satisfaction.

Overview

8
8
years of professional experience

Work history

Business development manager

Complete Vehicle Management
Fareham, West Sussex
07.2024 - 11.2025
  • Cultivated strong client relationships, resulting in heightened brand loyalty.
  • Secured new business opportunities through effective relationship management with potential clients.
  • Developed strategic partnerships to drive sustained growth.
  • Streamlined processes to enhance overall efficiency.
  • Collaborated with stakeholders to ensure alignment of business goals and objectives.
  • Conducted competitor activity assessments for informed strategic positioning.
  • Engaged with funders to diversify financing options.
  • Executed administrative duties to support organisational operations.

Customer service representative

Elis
Portsmouth, West Sussex
03.2024 - 07.2024
  • Maintained strong customer relationships to enhance loyalty and satisfaction.
  • Promoted additional services to increase revenue opportunities.
  • Mitigated conflicts by delivering timely, effective resolutions to customer disputes.
  • Executed administrative duties to support seamless operational processes.

Fleet Manager Hyundai

Marshall Motor Group
Gatwick, West Sussex
01.2023 - 02.2024
  • Liaised with internal sales teams to ensure alignment with customer needs.
  • Earned respect from team members through transparent leadership practices.
  • Provided weekly updates to brand for accurate vehicle scheduling in production.
  • Explored alternative transport options, including hybrid and fully electric vehicles.
  • Reported daily figures and forecasted accurately to support decision-making.
  • Identified new business opportunities while nurturing relationships with existing customers, including Octopus Energy.

Local business development manager

Motorline/Marshall Motor Group
Gatwick, West Sussex
10.2017 - 01.2023
  • Streamlined operations to improve resource management and efficiency.
  • Enhanced local business visibility with strategic networking events.
  • Managed key accounts, strengthening customer loyalty.
  • Resolved issues by liaising directly with customers.
  • Introduced electric and hybrid models, expanding fuel options.


***Previous jobs can be discussed, include Recruitment and sales***

Education

Equine nutrition -

Edinburgh University remote
Edinburgh

GCSEs -

St Bede's
Redhill, Surrey

Skills

  • Organised and diligent
  • Customer focussed and understanding of customer needs
  • Target achievement and exceedance
  • Driven professional
  • CRM database expertise
  • Key account management

Affiliations

  • Horses, cats and all animals.
  • Gardening and the English countryside

Timeline

Business development manager

Complete Vehicle Management
07.2024 - 11.2025

Customer service representative

Elis
03.2024 - 07.2024

Fleet Manager Hyundai

Marshall Motor Group
01.2023 - 02.2024

Local business development manager

Motorline/Marshall Motor Group
10.2017 - 01.2023

Equine nutrition -

Edinburgh University remote

GCSEs -

St Bede's
Katrina Wood