Shahjia Rahman
Dhaka,Bangladesh
Summary
Highly organised professional with expertise in business communication, lead generation, and CRM. Proven track record in proposal writing, client relationship management, and public speaking. Adept at team collaboration, event participation, and networking to drive sales strategy and target achievement. Skilled in negotiation, budget management, and e-commerce understanding. Proficient in MS Office Suite and Google Workspace with strong capabilities in spreadsheets and data entry.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work history
Junior Business Development Executive
Creative IT Institute
Dhaka
11.2023 - 08.2025
- Lead Generation & Client Acquisition: Generated leads through digital marketing, outreach, and direct communication; converted prospects into enrolments.
- Client Communication & Counselling: Guided students via phone, email, WhatsApp, and in-person meetings; recommended suitable courses and services; facilitated registration.
- Sales Target Achievement: Consistently worked towards achieving monthly/quarterly targets, contributing to revenue growth.
- Market Research & Strategy Development: Monitored competitor activities, analyzed market trends, and suggested new promotional strategies.
- Institutional Collaboration: Built partnerships with schools, colleges, and universities; arranged seminars, workshops, and corporate training initiatives.
- CRM & Report Management: Maintained accurate lead records using CRM tools; prepared daily, weekly, and monthly reports.
- Team Coordination: Collaborated with marketing, admissions, and telemarketing teams to align goals and ensure smooth operations.
- Designed tailored business proposals and quotations to meet client needs.
- Represented the institute at conferences and seminars to enhance brand awareness.
- Provided training to junior staff to strengthen team performance.
- Worked collaboratively with the marketing department to create impactful promotional materials for client pitches.
- Delivered outstanding customer service, resulting in repeat business collaborations.
- Assisted in budget development and oversight, maintaining fiscal discipline across projects.
- Participated in industry events, raising brand visibility and potential leads generation.
- Streamlined communications internally and externally, improving overall workflow processes.
- Trained new staff to efficiently manage sales pipeline.
Intern – Junior Business Development Executive
Creative IT Institute
Dhaka
08.2023 - 11.2023
- Assisted in identifying and nurturing new business opportunities.
- Supported creation of client proposals and marketing material.
- Participated in meetings to contribute campaign ideas and receive feedback.
- Gained hands-on experience in CRM and prospect tracking systems.
Education
Bachelor of Arts - English
Daffodil International University
Dhaka, Bangladesh 01.2020 - 01.2024
Higher Secondary Certificate - Humanities
Milestone College
Dhaka, Bangladesh 08.2017 - 08.2019
Secondary School Certificate - Sciences
Bangladesh Gas Field School and College
Brahmanbaria, Bangladesh 05.2015 - 05.2017
Skills
- Business Communication
- Lead Generation & CRM
- Proposal Writing
- Client Relationship Management
- Public Speaking
- Team Collaboration
- Event Participation & Networking
- Sales Strategy
- Negotiation
- MS Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Sheets, Forms)
- Basic Spreadsheets & Data Entry
- Target achievement
- Microsoft office suite proficiency
- Efficient networking
- E-Commerce understanding
- Budget management
- Highly organised
Languages
Bengali
Native
English
Advanced
Hindi
Intermediate
Affiliations
- Traveling and exploring cultures
- Sketching and creative arts
- Gardening and sustainable living
- Cooking and food blogging
- Films and TV Shows
Certifications and trainings
- Certificate of Training: Understanding Human Behavior and delivering Best Customer Experience – Creative Business Group
- Relationship driven sales: Unleashing High Performance – Creative IT Institute
References
- Fatema Begum, Laboni, Assistant Professor, Department of English, DIU
fatema@daffodilvarsity.edu.bd, 01736661195
- Khandaker Jamiu Hasan, Shanto, Lecturer & Coordinator, Tanzimul Ummah Intl Tahfiz School (English Medium)
khondokar.shanto208@gmail.com, 01521320834
Timeline
Junior Business Development Executive
Creative IT Institute
11.2023 - 08.2025
Intern – Junior Business Development Executive
Creative IT Institute
08.2023 - 11.2023
Bachelor of Arts - English
Daffodil International University
01.2020 - 01.2024
Higher Secondary Certificate - Humanities
Milestone College
08.2017 - 08.2019
Secondary School Certificate - Sciences
Bangladesh Gas Field School and College
05.2015 - 05.2017
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