Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Ward

Kelly Bray,Cornwall

Summary

I am a very dedicated and compassionate professional with a strong desire to work within the funeral industry. Possesses a full UK driving licence and demonstrates excellent communication skills, sensitive listening, and a calming presence. Known for paying great attention to detail, managing time effectively, and maintaining discretion. Experienced in handling grief with empathy and respect, offering compassionate communication even in difficult situations. Reliable problem solver with a respectful attitude and eagerness to learn.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Food business owner at Alex's Hideaway

Self employed
Callington, Cornwall
06.2022 - Current
  • Managed financial aspects of the business including budgeting and accounting tasks, maintaining sound financial health of the restaurant.
  • Implemented cost-effective measures to increase profit margins.
  • Set high standards for cleanliness and presentation, improving overall dining experience.
  • Streamlined supply chain operations for higher efficiency.
  • Ensured compliance with all health and safety regulations at all times, resulting in zero incidents during tenure.
  • Handled customer complaints promptly and professionally ensuring maximum customer satisfaction.
  • Handled cash transactions to maintain accurate financial records.
  • Oversaw daily operations to ensure consistent service standards across all shifts.
  • Ensured cleanliness and hygiene with regular inspections and maintenance.

Owner of Darkside tints- Window film specialist

Self employed
Kelly Bray, Cornwall
10.2018 - 08.2024
  • Maintained a clean and organised workspace, ensuring efficient operations.
  • Removed old or damaged window tints without causing any harm to the windows themselves.
  • Achieved customer satisfaction by providing expert window tinting services.
  • Followed company procedures to guarantee consistent quality service delivery in all jobs.
  • Assisted customers in choosing suitable tints from an array of options, enhancing their interior design aesthetic.
  • Performed regular checks on completed works for potential repair or touch-ups, preserving integrity of final result.
  • Practiced safe handling of chemicals used during the removal or application processes, prioritising personal health and safety regulations.
  • Interacted with suppliers for restocking materials as needed, ensuring continuous workflow.
  • Delivered professional advice to clients on care and maintenance of their newly-tinted windows, prolonging lifespan of product.
  • Gained repeat business through exceptional workmanship in window tinting.

Education

Foundation Degree in Forensic Science - Forensic science

Plymouth University
Plymouth
09.2011 - 06.2014

GCSEs - Maths, English and Science

Saltash College
Saltash
09.2010 - 06.2011

Skills

Holds a full UK driving licence

  • Sensitive listening
  • Good, clear communication skills
  • Pay good attention to detail
  • Having experienced grief first hand I understand the need for compassion and empathy
  • Have had experience within my own personal life of death clean ups (am willing to explain more just not on my CV)
  • Reliable
  • Good time management
  • Extremely eager to learn and work within the funeral industry
  • Calming presence
  • Dedication to discretion
  • Problem solver
  • Respectful attitude
  • Compassionate communication even when a particular point needs to be put across clearly
  • Very down to earth

Timeline

Food business owner at Alex's Hideaway

Self employed
06.2022 - Current

Owner of Darkside tints- Window film specialist

Self employed
10.2018 - 08.2024

Foundation Degree in Forensic Science - Forensic science

Plymouth University
09.2011 - 06.2014

GCSEs - Maths, English and Science

Saltash College
09.2010 - 06.2011

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Katrina Ward