I consider myself a highly organized, self-motivated professional with strong computer literacy and a proven track record of delivering customer service excellence in high-pressure environments. Adaptable and tech-savvy, with advanced skills in documentation accuracy, problem solving, and cross-functional team collaboration. Works independently with exceptional time-management and a strong quality focus, ensuring peak efficiency and process optimization across shifting priorities. An agile, results-driven individual ready to bring strong relationship-building and operational value to a dynamic role.
Overview
8
8
years of professional experience
Work History
Conversion Operator
Jayplas
Nottingham, Worksop
11.2025 - Current
Operated heavy machinery with precision and safety, adhering to all health and safety guidelines.
Operated machinery with precision, adhering to safety protocols to minimise risk of accidents.
Monitored production lines, adjusting settings to optimise performance and quality output.
Carefully controlled machine settings, including speed and production output.
Achieved production targets consistently by completing tasks within deadlines and maintaining quality standards.
Worked with maintenance teams to organise and coordinate maintenance sessions for machinery.
Monitored production line for quality control, identifying and rectifying defects in products.
Conducted quality control checks, ensuring product standards met company and customer expectations.
Checked finished product quality through in-depth tests and evaluations.
Trained new operators, imparting essential skills and knowledge for successful operation.
Trained new employees on machinery operation and safety procedures, enhancing team capabilities.
Supervised junior operators, guiding their work and enhancing operational efficiency.
Collaborated with team members to troubleshoot operational issues, implementing solutions that improved workflow.
Maintained cleanliness and organisation in work area, following strict health and safety guidelines.
Maintained compliance with health and safety guidelines by wearing PPE and following HSE regulations.
Recorded daily operation logs, accurately documenting all relevant information for compliance purposes.
Handled various machines with precision following safety standards.
Prepared finished products for shipment.
Packed finished products meticulously, preparing them for shipment while minimising damage.
Correctly set up, calibrated and started machines to begin production cycles.
Assessed products against quality assurance specifications to maintain high product standards.
Assessed products against quality assurance specifications to maintain high product standards.
Front of House Member
Whitby's Fish and chip Restaurant
Rotherham, Catcliffe
02.2024 - 11.2025
Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
Engaged with guests to gather feedback on their experience, using insights to drive improvements in service and menu offerings.
Cleared discarded trash and used dishes from customer tables to enhance overall dining experience.
Suggested menu items and related beverages matching guest preferences.
Greeted new customers, answered initial questions and took drink orders.
Fostered a positive working relationship with colleagues across all departments, promoting teamwork and a cohesive service approach.
Assessed IDs to guarantee customers met minimum age requirements for restricted items.
Conducted regular stock checks of front-of-house supplies, placing orders as necessary to avoid shortages during peak times.
Answered phones politely and promptly while accurately recording and confirming reservations.
Processed payments accurately, handling cash, credit card transactions, and issuing receipts, ensuring a seamless checkout experience.
Monitored inventory of silverware, linens, and condiments, ensuring availability for seamless dining service.
Seated guests quickly and coordinated timely service to minimise table wait times.
Ensured all service equipment was maintained and in good working order, reporting any faults for prompt repair.
Maintained a tidy and hygienic front-of-house area, adhering to health and safety standards to provide a safe environment for guests.
Managed reservations efficiently, confirming bookings and accommodating special requests to enhance guest satisfaction.
Resolved guest complaints with empathy and professionalism, enhancing customer satisfaction through prompt issue resolution.
Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
Kitchen Staff Member
HC One
Swallownest, Rotherham
04.2021 - 06.2021
Followed all rules and regulations related to safe food handling, preparation and storage.
Stored food following safety procedures to minimise spoilage and reduce waste.
Ensured all cookware, utensils, and dishes were properly cleaned and stored to maintain a tidy kitchen.
Followed recipes to achieve food quality and consistency.
Maintained kitchen hygiene standards by consistently cleaning surfaces and equipment.
Maintained cleanliness and organisation of kitchen stations and storage areas.
Prepared ingredients for dishes as directed by chefs, including peeling, chopping, and washing.
Assisted chefs by preparing simple salads, sandwiches and sides.
Operated kitchen equipment safely, including ovens, grills, and fryers, following proper procedures.
Helped open the kitchen by completing tasks, including deep cleaning and preparing ingredients.
Maintained strict hygiene and cleanliness standards in all kitchen areas to comply with health and safety regulations.
Maintenance Operative
HC One
Swallownest, Rotherham
06.2018 - 06.2018
Completed two-week work experience, gaining practical skills in maintenance operations.
Responded to emergency breakdowns, diagnosing issues quickly and restoring functionality with minimal downtime.
Implemented health and safety precautions, effectively minimising risk of injury.
Managed inventory of parts, tools, and materials, ensuring prompt response to maintenance issues.
Documented all maintenance activities, creating detailed reports for management review and future reference.
Assisted in maintaining life-saving technologies and related protocols
Education
A-Levels - ICT OCR - Pass
Wales High School
Rotherham, ROT
01-2022
A-Levels - Sociology - Grade C
Wales High School
Rotherham, ROT
01-2022
A-Levels - Engineering Level 3 - Merit
Wales High School
Rotherham, ROT
01-2022
Skills
Operations & Safety Compliance: Highly skilled in machine operation , facility maintenance repairs , and strict safety compliance (including COSHH and food hygiene regulations) Proven track record in quality control, process optimization, and precise inventory management
Technical & Engineering Aptitude: Proficient in fault-finding, technical troubleshooting, and preventative equipment maintenance Holds strong mechanical knowledge alongside advanced computer literacy, with specialized expertise in Autodesk 2D/3D design software and digital platforms
Preventative maintenance
Performance & Execution: Exceptional organizational skills and time-management , with a demonstrated ability for multitasking under pressure in fast-paced environments Works independently with minimal supervision while maintaining high documentation accuracy
Service & Team Leadership: Dedicated to customer service excellence and building strong workplace relationships Natural capacity for team collaboration , peer training and development, and collaborative problem solving Holds a full UK driving licence
Interests
Freelance Video Editing: Edit for social media clients, handling all post-production
Tech History: Watch deep-dives on Windows origins & company scandals
Gym & Reading: Read scientific non-fiction and train to stay disciplined