Katrina Walls
London
Summary
A highly motivated and analytical Sociology graduate with a strong academic record, achieving a First in dissertation on young women's experiences and perceptions of misogyny in online spaces, utilising a qualitative research design. Experience conducting both qualitative and quantitative methodologies, including semi-structured interviewing, ethnography, photo elicitation, and data analysis through the use of SPSS. Possesses critical thinking and research skills along with strong empathetic communication abilities.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
Work History
Sales Associate
Fly London
London, Camden
10.2024 - Current
- Collaborated with team members to exceed monthly targets.
- Completed quality checks
- Tracked stockroom inventory, minimising stock shortages or overages.
- Created visually appealing merchandise displays attracting more foot traffic into store.
- Ensured store cleanliness for welcoming shopping environment.
- Facilitated smooth checkout process for enhanced customer satisfaction.
- Delivered excellent customer service by answering queries and maintaining knowledge of products and features to provide recommendations to customers.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Boosted sales through suggestive selling techniques.
- Resolved customer complaints promptly, improving customer retention rates.
- Seasonal stock turnover
Retail Associate
TK MAXX
London, Lewisham
11.2022 - 04.2023
- Assisted in stock replenishment to maintain store appearance.
- Supported team members for improved operational efficiency.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Helped in the setup of special events and promotional activities within the store.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Provided coverage during peak times to manage customer flow effectively.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Collaborated with management in conducting periodic inventory checks for stock control.
Kitchen Staff
Cherry Pie Inn
Halkyn, Flintshire
03.2021 - 09.2021
- Prepped ingredients prior to cooking for more efficient service times.
- Handled all foods, storage and cleaning activities in accordance with sanitary procedures.
- Adapted quickly to new recipes and techniques for improved menu variation.
- Demonstrated ability to follow recipes accurately, resulting in consistent dish quality.
- Inventoried supplies, minimising unnecessary costs on overstocking ingredients.
- Supported chefs by doing daily tasks promptly.
- Maintained refrigerator temperature logs, ensuring food safety regulations were met.
- Followed strict hygiene practices, providing a sanitary kitchen environment.
- Ensured smooth service with effective communication skills.
- Followed health and safety guidelines, ensuring a safe work environment.
- Improved kitchen flow by maintaining a clean and organised workspace.
- Demonstrated teamwork by assisting fellow staff during peak hours.
Education
A-levels - English Literature, Psychology, Fine Art
Mold Alun Sixth Form
01.2019 - 01.2021
GCSEs - Mathematics, English, Chemistry, Biology, History, French, Welsh, Physics
Mold Alun High School
01.2014 - 01.2021
Bachelor of Arts - Sociology
Goldsmiths University of London
London 09.2021 - 09.2024
Skills
- Knowledge of sociological theories
- Applied sociology
- Critical Thinking
- Research Methods
- Data Analysis
- Dissertation
Affiliations
- Ethical Fashion
- Reading
- Writing and Journaling
- Drawing and Painting
- Film
Volunteering
Barnardo's Charity Shop, retail assisstant
Jul 2020-Aug 2020
- Customer service
- Taking and assessing donations
- Till operation
- Stock flow
Timeline
Sales Associate
Fly London
10.2024 - Current
Retail Associate
TK MAXX
11.2022 - 04.2023
Bachelor of Arts - Sociology
Goldsmiths University of London
09.2021 - 09.2024
Kitchen Staff
Cherry Pie Inn
03.2021 - 09.2021
A-levels - English Literature, Psychology, Fine Art
Mold Alun Sixth Form
01.2019 - 01.2021
GCSEs - Mathematics, English, Chemistry, Biology, History, French, Welsh, Physics
Mold Alun High School
01.2014 - 01.2021
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