Katrina Spendlove
Witney,Oxfordshire
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Bar assistant
Andrew Gould
Witney, Oxfordshire
2022.07 - Current
- Facilitated smooth running of service by supporting management and service staff.
- Built and maintained displays of spirits, enticing guests to make purchases.
- Delivered excellent customer experiences by maintaining consistent, attentive and timely customer service.
- Served guests spirits, lagers and stouts at bar.
- Tasked with answering phone calls, emails and letters in an efficient manner and provided informative responses.
- Consistently monitored levels of cleaning materials, promptly reordering low-stock items to maintain cleaning efficiencies.
- Supported food service in busy restaurant environment.
- Generated repeat business through exceptional customer service.
- Delivered first class customer service while maintaining professionalism.
- Maintained bar stocks, replenishing daily as necessary.
Bar associate
Weatherspoons
Witney, Oxfordshire
2017.06 - 2018.02
- Supported serving staff with fast, accurate beverage preparation.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Prepared for closing by cleaning bar area and announcing last orders.
- Refused drinks service to guests without appropriate proof of age.
- Verified guest ID prior to serving liquor.
- Input orders into register, calculated bills and collected payments.
- Managed customer complaints, providing prompt and impactful resolutions to maintain high customer satisfaction levels.
- Managed tables of 10 + people alone and with ease
Level 3 nursery nurse
Little Treasures Academy
Witney, Oxfordshire
2016.01 - 2017.05
- Conducted risk assessments for activities to uphold Health and Safety.
- Communicated daily observations with guardians, maintaining detailed development records.
- Served as Key Person for 10 + children.
- Read stories and lead activities to help children build foundational learning skills.
- Upheld reliable routines to minimise children's stress and anxiety.
- Used phonics to build reading and writing skills.
- Discussed behavioural issues with parents offering practical solutions for improved child development.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Set up equipment and materials ahead of recreational activities.
- Engaged children in stimulating learning-based activities and games.
- Maintained records of children's daily activities, meals and medications administered.
- Cared for babies from changing nappies to managing nap schedules.
- Role-modelled desired behaviours, habits and actions.
Education
NVQ Level 3 - Childcare
Learn Direct
Charlbury, Oxfordshire 2018.01 - 2018.12
NVQ Level 2 - Childcare
Learn Direct
Charlbury, Oxfordshire 2017.01 - 2017.12
GCSEs - English, English Lit, Maths, Science and Applied Business
Chipping Norton School
Chipping Norton 2003.09 - 2007.07
Skills
- Organised and reliable
- Strong communication
- Courteous
- Customer relations
- Complaint management
- Reporting and documentation
Timeline
Bar assistant
Andrew Gould
2022.07 - Current
NVQ Level 3 - Childcare
Learn Direct
2018.01 - 2018.12
Bar associate
Weatherspoons
2017.06 - 2018.02
NVQ Level 2 - Childcare
Learn Direct
2017.01 - 2017.12
Level 3 nursery nurse
Little Treasures Academy
2016.01 - 2017.05
GCSEs - English, English Lit, Maths, Science and Applied Business
Chipping Norton School
2003.09 - 2007.07