Hi, I’m
Erin Gorrie
Dundee
Overview
5
years of professional experience
Work history
East Fife Football ClubBuckhaven, Fife
Bar assistant
08.2018 - Current
Job overview
- Maintained clean, hygienic bar environments, continuously prioritising adherence to safety and security policies.
- Rotated stock, paying attention to use-by dates.
- Handled bar transactions and cash ups with meticulous accuracy, eliminating error.
- Managed customer complaints, providing prompt and impactful resolutions to maintain high customer satisfaction levels.
Balhousie Care Groupdundee
care assistant
05.2022 - 01.2024
Job overview
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
Sainsburys Dundee
Customer service assistant
09.2021 - 06.2022
Job overview
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Education
Abertay UniversityDundee
Diploma of Higher Education from Criminology
09/2020 - 05/2022
University overview
Levenmouth AcademyFife
University overview
Advanced Higher English - C
Advanced Higher Modern Studies - C
Higher English - C
Higher Modern studies -C
Higher Dance - B
National 5 English - A
National 5 Modern Studies -C
National 5 dance - B
National 4 maths - PASS
Skills
- Outstanding customer service
- Organised and reliable
- Strong communication
- Highly reliable
- Problem-solving
- Time management
- Enthusiastic
- Relationship-building
- Efficient multitasking
Languages
English
Native
Timeline
care assistant
Balhousie Care Group
05.2022 - 01.2024
Customer service assistant
Sainsburys
09.2021 - 06.2022
Bar assistant
East Fife Football Club
08.2018 - Current
Abertay University
Diploma of Higher Education from Criminology
09/2020 - 05/2022
Levenmouth Academy
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