Overview
Work history
Summary
Education
Skills
Languages
Timeline
Hi, I’m

Erin Gorrie

Dundee

Overview

5
years of professional experience

Work history

East Fife Football Club
Buckhaven, Fife

Bar assistant
08.2018 - Current

Job overview

  • Maintained clean, hygienic bar environments, continuously prioritising adherence to safety and security policies.
  • Rotated stock, paying attention to use-by dates.
  • Handled bar transactions and cash ups with meticulous accuracy, eliminating error.
  • Managed customer complaints, providing prompt and impactful resolutions to maintain high customer satisfaction levels.

Balhousie Care Group
dundee

care assistant
05.2022 - 01.2024

Job overview

  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.

Sainsburys
Dundee

Customer service assistant
09.2021 - 06.2022

Job overview

  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Education

Abertay University
Dundee

Diploma of Higher Education from Criminology
09/2020 - 05/2022

University overview

Levenmouth Academy
Fife

University overview

Advanced Higher English - C

Advanced Higher Modern Studies - C

Higher English - C

Higher Modern studies -C

Higher Dance - B

National 5 English - A

National 5 Modern Studies -C

National 5 dance - B

National 4 maths - PASS

Skills

  • Outstanding customer service
  • Organised and reliable
  • Strong communication
  • Highly reliable
  • Problem-solving
  • Time management
  • Enthusiastic
  • Relationship-building
  • Efficient multitasking

Languages

English
Native

Timeline

care assistant
Balhousie Care Group
05.2022 - 01.2024
Customer service assistant
Sainsburys
09.2021 - 06.2022
Bar assistant
East Fife Football Club
08.2018 - Current
Abertay University
Diploma of Higher Education from Criminology
09/2020 - 05/2022
Levenmouth Academy
Erin Gorrie