Katie Temporal
Nottingham,Nottinghamshire
Summary
Dedicated professional with a strong foundation in interpersonal communication, active listening, and emotional intelligence. Demonstrates exceptional team leadership and problem-solving abilities, complemented by time management and organisational skills. Committed to customer service excellence, mentoring and coaching, with a focus on patience and empathy. Skilled in challenging behaviour management and positive reinforcement to foster student development. Proficient in academic writing and presentation skills, aiming to leverage these competencies towards enhancing educational and developmental outcomes.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Waitress
Papas Mediterranean Restaurant
Harrogate, North Yorkshire
2020.12 - 2021.09
- Collaborated in small teams to manage customer needs efficiently.
- Assumed bar service duties during peak periods to support operations.
- Adapted quickly to dynamic environments, ensuring high levels of customer satisfaction.
Retail Worker
Boots
Harrogate, North Yorkshire
2021.09 - 2022.03
- Assisted diverse clients to resolve queries and achieve sales targets.
- Operated fragrance counter, demonstrating attentive listening and communication skills.
- Utilised customer-facing skills to enhance engagement with individuals in mental health settings.
- Operated till accurately to ensure smooth checkout process.
- Performed price checks for customers with accuracy ensuring trust and credibility.
Retail Worker
Batch'd
Nottingham
2023.01 - 2024.05
- Managed kiosk operations, overseeing inventory and ensuring compliance with food safety standards.
- Provided exceptional customer service, assisting customers with product selection to enhance satisfaction.
- Demonstrated self-motivation and reliability, fostering trust in mental health environments during solo shifts.
Office Assistant
Soake Limited
Killinghall, North Yorkshire
2023.05 - 2023.09
- Streamlined daily office operations by managing emails and answering phone calls efficiently.
- Created engaging social media content to enhance online presence.
- Assisted in setting up exhibition stand at Birmingham NEC Spring Fair, gaining insights into trade show logistics.
- Improved team coordination through prompt communication via calls and emails.
Waitress
Portafino Italian Restaurant
Harrogate, North Yorkshire
2020.07 - 2025.12
- As a team leader I coordinated tasks for teams of five or more in a high-pressure restaurant environment.
- Demonstrated reliable performance and leadership during peak periods.
- Strengthened calmness under pressure while building rapport with customers.
- Collected customer feedback to enhance service quality and guide kitchen staff recommendations.
- Accurately recorded guest orders, communicating preferences and allergens to kitchen.
Volunteer/Placement Worker
NTU Shield
Nottingham
2023.12 - 2024.04
- Provided therapeutic support to adolescents, developing core skills in project management and clinical service delivery.
- Shadowed a youth worker at Base51, engaging with adolescents and participating in a workshop on safe sex within the LGBTQ+ community.
- Conducted one-on-one coaching sessions with pseudo-clients facing low-level mental health challenges, refining active listening and intervention skills.
Volunteer
Mind in Harrogate
Harrogate, North Yorkshire
2024.06 - 2024.08
- Conducted weekly phone check-ins to support vulnerable individuals and provide emotional assistance.
- Assisted individuals during counselling sessions, fostering a safe and supportive atmosphere.
- Encouraged social engagement through participation in music and art activities.
- Delivered efficient customer service while effectively managing challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Waitress
Fat Hippo
Nottingham
2025.03 - Current
- Efficiently took food and drink orders while creating a welcoming atmosphere.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Served food and drinks, verifying ID for alcoholic beverages as per regulations.
- Completed training in food safety and hygiene practices.
Teaching assistant
Zen Educate
Nottingham
2025.05 - Current
- Ensured adherence to school curriculum and behavioural guidelines for consistent learning environments.
- Delivered lesson content clearly to enhance student comprehension.
- Provided continuity in education delivery by covering absent teachers' classes.
- Cultivated positive student-teacher relationships to encourage participation.
- Offered emotional support to promote children's mental wellbeing.
Education
Bsc (Hons) - Psychology with Mental Health
Nottingham Trent University
Nottingham 2022.09 - 2025.06
A LEVELS - Psychology, Geography, Biology
St Aidan's and St John Fisher Associated Sixth Form
Harrogate, North Yorkshire 2020.09 - 2022.08
GCSEs - Math, English literature, English language, Biology, Chemistry, Physics, French, Geography, Religious education, Drama, Art
St John Fishers Catholic High School
Harrogate, North YorkshireSkills
- Interpersonal communication
- Active listening
- Time management
- Organizational skills
- Customer service excellence
- Mentoring and coaching
- Patience and empathy
- Challenging behaviour management
- Positive reinforcement
- Student development
- Academic writing
- Presentation skills
Certification
Hold an enhanced DBS check
Timeline
Teaching assistant
Zen Educate
2025.05 - Current
Waitress
Fat Hippo
2025.03 - Current
Volunteer
Mind in Harrogate
2024.06 - 2024.08
Volunteer/Placement Worker
NTU Shield
2023.12 - 2024.04
Office Assistant
Soake Limited
2023.05 - 2023.09
Retail Worker
Batch'd
2023.01 - 2024.05
Bsc (Hons) - Psychology with Mental Health
Nottingham Trent University
2022.09 - 2025.06
Retail Worker
Boots
2021.09 - 2022.03
Waitress
Papas Mediterranean Restaurant
2020.12 - 2021.09
A LEVELS - Psychology, Geography, Biology
St Aidan's and St John Fisher Associated Sixth Form
2020.09 - 2022.08
Waitress
Portafino Italian Restaurant
2020.07 - 2025.12
GCSEs - Math, English literature, English language, Biology, Chemistry, Physics, French, Geography, Religious education, Drama, Art
St John Fishers Catholic High School