Summary
Overview
Work History
Education
Skills
Timeline
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Jie Lin Su

London,ENG

Summary

I am an adaptable and team oriented professional with a passion for fashion, excellent service, and customer engagement. Fluent in Mandarin and English, I thrive in diverse, fast paced environments and enjoy creating positive experiences for customers. With a background in customer service, sales, and teamwork, I excel at understanding customer needs, problem-solving, and maintaining a well organized retail space. A quick learner with strong attention to detail, I take pride in contributing to a dynamic team and upholding high brand standards. Currently holding a UK Youth Mobility Scheme visa, I am legally eligible to work in the UK and eager to bring my enthusiasm and dedication to a globally recognized brand.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Waitress

Dinings SW3
London,, 22 Harcourt St
05.2024 - 03.2025
  • Worked with team in fast-paced environment, serving 130+ guests daily to ensure smooth operations and customer satisfaction.
  • Served customers from diverse backgrounds, mainly from Asia and Europe, adapting to different cultural expectations to enhance customer experience.
  • Managed seating arrangements and adapted to customer preferences to optimize workflow efficiency.
  • Enthusiastic about engaging with guests, proactively observing their needs to provide seamless dining experience.
  • Worked closely with team to ensure smooth communication between all departments, maintaining service excellence.

Founder & General Manager

Jieyouzhan restaurant
Yilan, Taiwan
12.2020 - 03.2024
  • Increased sales by 15% through targeted marketing strategies, including social media promotions and customer engagement initiatives.
    Developed and executed social media and digital marketing strategies, leading to 25% increase in brand awareness and noticeable rise in customer interactions.
    Built strong customer relationships, resulting in 40% increase in repeat customers and improved brand loyalty.
    Established and nurtured key industry partnerships, facilitating collaboration opportunities that expanded market reach.
    Led team, providing training and management to maintain smooth operations and ensure high customer satisfaction.
    Organized multiple promotional events, successfully attracting new customers and boosting brand visibility.

Sports Manager

World Gym
Yilan, Taiwan
08.2017 - 05.2021
  • Led sales team to consistently achieve company's monthly sales targets, frequently exceeding goals by 25%. Maintained high performance for two consecutive years.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Managed customer memberships, ensuring retention through strategic sales techniques and quality service.
  • Trained and motivated staff, boosting team productivity and overall sales performance.
  • Developed marketing strategies and partnerships to expand brand influence and customer engagement.
  • Built strong client relationships, ensuring trust and long-term business growth.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.

Education

Graduated -

Kuang-Chi High School
Taiwan
09.2014 - 06.2016

Some College (No Degree) - Business Management

Hsing Wu University
Taiwan
09.2016 - 05.2017

Skills

  • Excellent teamwork and communication skills
  • Strong customer service mindset with proactive approach
  • Sales techniques and customer relationship management
  • Quick learner, adaptable to new environments and challenges
  • Passion for service and keen ability to anticipate customer needs
  • Social media and brand marketing
  • Content creation and copywriting
  • Multilingual communication (Mandarin & English)
  • Interpersonal communication
  • Customer Service

Timeline

Waitress

Dinings SW3
05.2024 - 03.2025

Founder & General Manager

Jieyouzhan restaurant
12.2020 - 03.2024

Sports Manager

World Gym
08.2017 - 05.2021

Some College (No Degree) - Business Management

Hsing Wu University
09.2016 - 05.2017

Graduated -

Kuang-Chi High School
09.2014 - 06.2016

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Jie Lin Su