Katie Norman
Summary
Accomplished Customer Service Representative, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Customer Relations Manager
Social Influenc.
Remote
2023.08 - 2023.12
- Reached out to prospective customers and warm leads to establish friendly, professional relationships.
- Initiated outbound calls to prospective customers, presenting product offerings and addressing inquiries.
Social Events Coordinator
Freelance
Tulum
2021.11 - 2023.05
- Organised social and networking events, ticket management, promotion and social media advertising to encourage ticket sales.
- Liaised with venues, caterers, and entertainment providers to schedule events in alignment with availability.
Online Picker
Iceland
Maidstone
2020.04 - 2020.12
- Worked night shifts during the peak of COVID-19 to ensure customers received their online grocery orders.
- Accurately packed and picked high-volume orders in fast-paced environments.
- Checked quality of products and packaging to meet high standard.
Cabin Crew
British Airways
London
2019.01 - 2020.03
- Provided excellent long and short-haul customer care for one of the world's largest airlines, including fast-tracked promotion within 3 months to cater for Business Class customers with more extensive and fine-tuned service.
Senior Sales Consultant
Ward and Partners
Maidstone
2017.04 - 2018.12
- Built a long-standing rapport with clients, face to face and via telephone, handling offers and negotiations as well as renewing contracts with vendors and listing new properties
- Personal and company target-focused.
- Coordinated sales through communication with buyers, sellers and solicitors.
Education
A-Levels - Business Studies: B, Media Studies: A, Photography: B
Invicta Grammar School
Maidstone, Kent 2008.09 - 2015.07
Skills
- Relationship management
- Self-motivated
- Exemplary communicator
- Lead prospecting
- Acquiring clients
- Marketing
- Sales expertise
- Customer relations
- Interpersonal communication skills
- Time management
- Target-driven
- Customer-focused
Timeline
Customer Relations Manager
Social Influenc.
2023.08 - 2023.12
Social Events Coordinator
Freelance
2021.11 - 2023.05
Online Picker
Iceland
2020.04 - 2020.12
Cabin Crew
British Airways
2019.01 - 2020.03
Senior Sales Consultant
Ward and Partners
2017.04 - 2018.12
A-Levels - Business Studies: B, Media Studies: A, Photography: B
Invicta Grammar School
2008.09 - 2015.07