Katie Murphy
Camelon,Falkirk
Summary
I am a proactive and adaptable Field Care Supervisor with hands-on experience supporting frontline teams and delivering high-quality, person-centred care within home care services. I have a strong track record of working directly with operational teams to implement care plans, improve service delivery, and ensure consistent standards across day-to-day practice.
In my current role, I act as a key link between management, care staff, and service users, ensuring that organisational processes are effectively translated into practical, workable solutions on the ground. I regularly support the implementation of new ways of working, provide coaching and guidance to care staff, and monitor performance to drive continuous improvement.
My previous experience in business development and sales has strengthened my ability to build relationships, influence stakeholders, and communicate effectively at all levels. I am confident working in fast-paced environments, managing competing priorities, and supporting teams through change with a hands-on and solution focused approach.
I am particularly motivated by opportunities to improve operational performance and embed sustainable change, and I am keen to bring my practical experience, resilience, and people focused approach into a transformation focused role.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Field care supervisor
Cera Care
Forth Valley
2024.08 - Current
- Work directly with carers, healthcare professionals and families to implement care plans, processes, and service improvements in day-to-day practice.
- Act as a key link between operational management and care staff, ensuring policies and new ways of working are embedded effectively
Support the rollout of updated procedures and systems, troubleshooting challenges and driving team adoption. - Deliver hands-on coaching, shadowing, and supervision to improve staff performance and ensure consistency in care delivery
Monitor service quality through observations, spot checks, and reviews, identifying areas for improvement and taking action. - Build strong relationships with service users, families, and other Care Professionals to support effective communication and service delivery.
- Contribute to continuous improvement by identifying inefficiencies and supporting practical solutions within the service.
- Respond to incidents, concerns, and safeguarding issues in line with organisational procedures.
- Manage competing priorities in a fast-paced environment, ensuring high standards are maintained across multiple service users
Business Development Executive
Arrow Industrial
2023.08 - 2024.07
- Developed new business relationships by networking with industry professionals.
- Conducted extensive market research to identify emerging trends and opportunities.
- Facilitated successful negotiation meetings, fostering long-term client relationships.
- Identified potential issues early in the process by conducting preliminary investigations.
- Collaborated with engineers and architects to execute projects.
- Identified potential risks during installations, ensuring safety precautions were taken.
Sales Executive
Reach Plc
Glasgow
2023.02 - 2023.08
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Developed campaigns, led design and tracked results.
- Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
Business Development Executive
Save Your Business Money
, Central Scotland
2022.09 - 2022.11
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Business Development
Train'd Up
Menstrie, CLK
2021.10 - 2022.10
- Reached out to potential customers via telephone calls, Teams Meetings and Email.
- Met and exceeded monthly sales goals by using dynamic interpersonal skills.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
Customer Advisor
B&M
2020.01 - 2021.09
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked Night-shift's regularly.
- Cash handling and effective use of challenge 25 while operating tills.
Gym Assistant
Fit for Less
Perth
2020.11 - 2021.01
- Sold memberships and personal training sessions to new customers.
- Assessed Members needs and offered assistance with checking in members during busy times.
- Delivered information and details of interest about facility to visitors.
- Cleaned equipment to reduce spread of germs and bacteria.
- Shadowed Fitness Classes
Customer Advisor
The Range
Perth
2019.11 - 2020.01
- Greeted customers and offered assistance with requirements.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise while clearly labelling items.
- Remerchandised seasonal departments.
Circuit Coach
Curves
Perth
2018.11 - 2019.09
- Monitored clients practice to establish high level of performance.
- Maintained an Enthusiastic and Energetic attitude to ensure client participation
- Used music to motivate and energize classes.
- Utilized effective record-keeping system for tracking customer information.
- Assisted with marketing and promoting of classes and services.
Festival Worker
Rewind Festival Scotland
2019.07 - 2019.07
- Worked effectively in fast-paced environments.
- Kept the site clean to a very high standard.
- Met customer service goals and exceeded customer expectations.
- Encouraged customers to make additional purchases by highlighting current deals and keeping fresh produce well stocked.
Education
St johns RC Academy
Perth, PKNGlasgow City College
Glasgow, GLGSkills
- Change implementation & front line engagement
- Stakeholder management & relationship building
- Coaching, mentoring & team development
- Operational improvement & problem solving
- Communication across all levels (staff to senior leadership)
- Adaptability & resilience in fast-paced environments
- Quality assurance & performance monitoring
- Time management & ability to manage multiple priorities
Certification
- Level 2 - Customer Service Award
- Level 6- Sport Health and Fitness
- National 5s
- Currently working towards my SVQ Level 3
Timeline
Field care supervisor
Cera Care
2024.08 - Current
Business Development Executive
Arrow Industrial
2023.08 - 2024.07
Sales Executive
Reach Plc
2023.02 - 2023.08
Business Development Executive
Save Your Business Money
2022.09 - 2022.11
Business Development
Train'd Up
2021.10 - 2022.10
Gym Assistant
Fit for Less
2020.11 - 2021.01
Customer Advisor
B&M
2020.01 - 2021.09
Customer Advisor
The Range
2019.11 - 2020.01
Festival Worker
Rewind Festival Scotland
2019.07 - 2019.07
Circuit Coach
Curves
2018.11 - 2019.09
Glasgow City College
St johns RC Academy