Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Webb

Preston,Lancashire

Summary

Brings 32 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

26
26
years of professional experience

Work History

Customer service assistant

Marks and Spencer
Preston, Lancashire
10.2009 - Current
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Flight Supervisor

bmi ( British Midland)
Manchester, Lancashire
04.2000 - 04.2009
  • Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
  • Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
  • Prepared and submitted flight reports regarding issues or concerns to management.
  • Followed company regulations and rules to promote a safe environment for travellers and employees.
  • Maintained calmness and composure during emergency situations.
  • Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
  • Administered first aid on passengers experiencing medical emergencies.
  • Addressed questions and resolved issues and complaints.

Cabin crew member

Gulf Air
Manama, Bahrain
11.1997 - 03.2000
  • Demonstrated in-flight safety regulations presentation to passengers.
  • Promoted and sold duty-free goods to passengers.
  • Administered first aid on passengers experiencing medical emergencies.
  • Maintained tidy area to support cleanliness and quality standards.
  • Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
  • Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
  • Addressed questions and resolved issues and complaints.

Education

GCSEs - GCSEs

Carr Hill High School
Preston
09/1987 - 07/1992

Skills

  • Excellent Team player
  • 12 years Cabin Crew experience
  • Ability to work well under pressure
  • Friendly and approachable
  • Punctual
  • Excellent communicator
  • First aid experience
  • Customer service background
  • Adaptable
  • Reliable

Timeline

Customer service assistant

Marks and Spencer
10.2009 - Current

Flight Supervisor

bmi ( British Midland)
04.2000 - 04.2009

Cabin crew member

Gulf Air
11.1997 - 03.2000

GCSEs - GCSEs

Carr Hill High School
09/1987 - 07/1992

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Zoe Webb