Katie McCullough
Antrim,Antrim
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Skilled in working under pressure and adapting to new situations and challenged ensuring a high standard of customer service is kept.
Overview
2
2
years of professional experience
Work History
Recreational Assistant
Better
Belfast, Belfast
10.2022 - 12.2022
- Observed swimmers attentively, quickly responding to risks and concerns.
- Advised swimmers on use of diving boards, slides and pool equipment to mitigate potential safety risks.
- Supervised pool sessions for children aged 3months+
- Monitored customer activity to respond quickly to emergencies.
- Trained regularly to maintain excellent fitness levels to meet physical job demands.
- Acted as point of contact for confused, distressed, or lost members of public.
- Trained in Emergency first Aid, Pool rescues, manual handling and pool rescues.
- Maintained spotlessly clean, tidy studios for continued customer satisfaction and best-possible hygiene practices.
- Maintained safe, secure environments through careful risk assessments.
Sales Assistant
Bluebird
Ballymena, Antrim
01.2021 - 12.2022
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Ensured online orders were taken off shop floor as they were placed.
- Updated Website on a regular basis to ensure stock available was correct and uploaded any new products that had arrived in store.
- Updated social media accounts to promote new brands or styles for each season.
- Photographed items for product and lifestyle imagery to heighten customer appeal.
Team Member
Sip and Stone - International Airport
Antrim, Antrim and Newtownabbey
06.2022 - 10.2022
- Contributed to team success by completing jobs quickly and accurately.
- Learned all tasks required quickly to maximise performance.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Offered exceptional customer service with strong product knowledge.
- Operated POS system to process cash and card payments with precision.
- Demonstrated proper food handling and safety standards.
- Processed orders to meet 10 minute timeframe targets.
- Completed opening and closing checklists to create welcoming store environment.
- Prepared tea, coffee and carbonated beverages for customers.
- Greeted incoming customers and offered menu information
Crew Member
McDonald's
Antrim, Antrim and Newtownabbey
11.2020 - 02.2022
- Contributed to team success by completing jobs quickly and accurately.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Prepared food and beverages within target timeframes.
- Prepared products following restaurant portion and presentation standards.
- Acted as team player by helping colleagues finish their tasks.
- Attended to customers with friendly and accurate service.
- Ran orders from kitchen to dining areas.
- Performed daily opening and closing routine including cashing up and cleaning.
- Trained in food safety and hygiene practices.
- Operated cash register to take payments and process orders.
- Used fryers, grills and microwaves while following safety guidelines.
- Prepared ingredients before busy period based on expected customer levels.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
Education
Bachelor of Science - Health, Physical Activity and Sport
09/2021 -
Selected to take part in Erasmus Program. I Studied abroad in Missouri, USA for just over four months, taking classes in Exercise Assessment and Programming, Principles of Strength training and functional anatomy, Health psychology and community intervention, and sociology of sport. During my time in the US, i was a member of the Exercise Physiology Club and the Women’s rugby team. I also attended the ACSM Exercise Physiology Conference in Tulsa.
A-Levels - PE, Accountancy and Health & Social Care
09/2019 - 05/2021
- Sport and the Active Leisure Industry - A
- Accountancy - A
- Health and Social care - A
- Elected Captain of 2Bs Hockey team 19/20 and 20/21 seasons
- Elected Captain of Girls Tag Rugby team 20/21
- Elected to Senior Prefect in 2020-2021
- Elected Club Captain of Athletics
GCSEs - GCSEs
09/2017 - 05/2019
- English - B
- Maths - A
- PE - B
- Selected for Ulster Interprovincial Athletics Team
- Selected for Northern Ireland UK School Games team
- Elected Captain of Athletics Team
Skills
- Inventory control
- Online order fulfilment
- Picking and packing
- Food quality control
- Safe food storage
- POS systems
- Professional telephone demeanor
Timeline
Recreational Assistant - Better
10.2022 - 12.2022
Team Member - Sip and Stone - International Airport
06.2022 - 10.2022
Sales Assistant - Bluebird
01.2021 - 12.2022
Crew Member - McDonald's
11.2020 - 02.2022
Stranmillis University College - Bachelor of Science, Health, Physical Activity and Sport
09/2021 -
Ballyclare High School - A-Levels, PE, Accountancy and Health & Social Care
09/2019 - 05/2021
Ballyclare High School - GCSEs, GCSEs
09/2017 - 05/2019
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