Katie Lewis

I have gained a lot of skills whilst working for The Glebe Practice for the past ten years. As well as working, I have also completed my law degree which required me to have exceptional organisational skills, and is highly beneficial for the Paralegal position. At the Glebe Practice, my responsibilities include:

• Provided exemplary customer service and boosted patient satisfaction by ensuring prompt response to enquiries.
• Liaised effectively between hospital departments to improve workflow efficiency.
• Effectively coordinated medical records for ease of accessibility.
• Regularly attended relevant medical training for continuous learning opportunities. This included CPR training, sepsis awareness, safeguarding adults, safeguarding children, Mental Capacity Act and DoLS, UK General Data Protection Regulation, and consent.
• Improved patient experience by efficiently managing appointments and queries.
• Set new appointments, rescheduled appointments, and sent reminders.
• Documented patient encounter information, laboratory results, and correspondence for records.
• Collected information from patients via face-to-face or telephone.
• Facilitated communication between patients, doctors, resulting in improved care delivery.
• Supervised reception staff duties resulting in a smooth front-desk operation.

In my final year of studying for my A Levels, I acquired a position with AROQUA LTD, an engineering company. I started off in the office where I was doing general office tasks, and eventually worked my way up to operations manager. As well as office work, I would travel to the embassies in London to submit and collect visa's for the sixty engineers I was managing. It was fast paced, tight deadlines to meet, organisation was imperative for a smooth running process between me having to organise the engineers travel and accommodation, plus then needing to fill out the correct paperwork for the visa's and making sure everything was done correctly before travelling to London. If any mistakes were made it would mean costing the company thousands, so there was a lot of pressure. I thoroughly enjoyed working as an operations manager and the skills I acquired would also be used for the paralegal position. Other responsibilities included:

• Leading teams to achieve business objectives on time.
• Optimised workflow procedures with strategic planning and team coordination.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Led and managed administrative staff to maintain smooth daily operations.
• Organised travel for multiple engineers going to various countries at the same time. This meant being able to work under pressure with remarkable organisational skills.
• Meeting strict deadlines to get visa's submitted and processed and back to the engineer before they travel, usually within a 24-hour time frame.
• Having to organise my own travel and have exceptional planning as quite often I would need to travel to three or four embassies in one day, all with different time constraints for getting visa's in and processed, especially for urgent ones that I needed to collect the next day. This would mean very careful but quick planning to make sure all tasks were completed on time.