Katie Lawrence
Stotfold,Central Bedfordshire
Summary
Dedicated administrative professional with extensive experience in operational coordination, planning and support. Background working with confidential information adhering to strict processes. Thriving under pressure to meet tight deadlines. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere. Works hard to keep office running smoothly.
Overview
23
23
years of professional experience
Work History
Office Administrator
Pippin Pre-School
Stotfold, Herts
10.2014 - Current
- Handle high volume of email and general correspondence for Pippin Pre-school.
- Interact with parents professionally by phone, email and in-person to deliver accurate pre-school information
- Reduce costs and improve operational efficiencies by constantly reviewing and streamlining processes.
- Submit regular stationery orders, researching cost-efficient suppliers to reduce overall spending.
- Updated children's records with strict attention to confidentiality, maintaining full GDPR compliance.
- Register visitors, guests and contractors upon arrival, providing relevant building access passes.
- Schedule meetings and fundraising events using exceptional organisation and planning abilities.
- Record Committee meeting minutes accurately, communicating with relevant persons for prompt action.
- Draft, print and compile important formal documentation including new starter booklet, which is distributed to parents.
- Work to facilitate positive, productive working environments through reliable administrative support.
- Accurately execute secretarial tasks, maintaining smooth administrative operations for management team.
Sales Assitant
Marks & Spencer
London Colney, Herts
10.2006 - 10.2015
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Communicated customer feedback to management team to drive process improvements and sales.
- Updated product labelling and promotional pricing.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Served customers efficiently using EPOS systems, carefully packaging purchases.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Collaborated with team members to meet sales targets.
Loan Underwriter
Flexi Loans
Waltham Abbey, Herts
05.2002 - 01.2006
- Analysed income documentation, to accurately determine applicant's financial condition.
- Ensured that all regulatory requirements were met, promptly addressing and correcting underwriting submission deficiencies.
- Reviewed, analysed and underwrote loan applications with mandate limits of up to £25 000.
- Established accurate risk assessments to identify potential vulnerability indicators.
- Met with applicants to collect information about personal histories, current loans and income.
- Documented client applications for personal unsecured loans.
- Built positive relationships with lenders to achieve optimal client deals.
- Delivered high level customer service, providing timely, accurate case updates at each stage of application process.
Education
NVQ Level 3 - Business Administration
Central Bedfordshire Council
Bedford2017
A-Levels - Computer Science
St Marthas Convent
Hadley Wood06.1992
A-Levels - Home Economics
St Marthas Convent
Hadley Wood06.1992
GCSEs - English Language
St Marthas Convent
Hadley Wood06.1990
GCSEs - English Literature
St Marthas Convent
Hadley Wood06.1990
GCSEs - Maths
St Marthas
Hadley Wood06.1990
GCSEs - Science
St Marthas Convent
Hadley Wood06.1990
GCSEs - Computer Science
St Marthas Convent
Hadley Wood06.1990
GCSEs - Information Technology
St Marthas Convent
Hadley Wood06.1990
GCSEs - Geography
St Marthas Convent
Hdley Wood06.1990
Skills
- Prioritisation and time management
- Calendar management
- Confidentiality understanding
- Business administration
Timeline
Office Administrator
Pippin Pre-School
10.2014 - Current
Sales Assitant
Marks & Spencer
10.2006 - 10.2015
Loan Underwriter
Flexi Loans
05.2002 - 01.2006
NVQ Level 3 - Business Administration
Central Bedfordshire Council
A-Levels - Computer Science
St Marthas Convent
A-Levels - Home Economics
St Marthas Convent
GCSEs - English Language
St Marthas Convent
GCSEs - English Literature
St Marthas Convent
GCSEs - Maths
St Marthas
GCSEs - Science
St Marthas Convent
GCSEs - Computer Science
St Marthas Convent
GCSEs - Information Technology
St Marthas Convent
GCSEs - Geography
St Marthas Convent
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