Katie Kerr
Edinburgh,ME
Summary
I am an extremely enthusiastic and self-motivated individual with excellent communication, interpersonal skills as well as good organisational abilities. I work effectively as part of a team and can meet deadlines. I am an honest, trustworthy, and hardworking individual with great time-keeping skills. I am flexible in my approach, confident, reliable and always look for a constant challenge. I enjoy working in a busy environment .
Overview
6
6
years of professional experience
Work history
Restaurant Hostess
Fleming by le bilboquet
New york, USA, New York
06.2023 - 08.2023
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
- Managed in-person and telephone guest enquiries, customer service requests and reservation bookings using OpenTable.
- Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.
- Advised customers on restaurant dishes and special offers.
- Managed the restaurants emails and organised events and parties.
Barista
Bluestone Lane Coffee
New York City, USA, New York
06.2023 - 08.2023
- For three months of summer I travelled to New York to work. This was a great experience working in such a fast paced environment in the busiest city. I gained many skills such as adaptability and high level of attention to detail.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Built and nurtured customer loyalty by remembering personal preferences.
Barista
Leos Beanery
Edinburgh, Edinburgh
01.2022 - 05.2023
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
Barista and Waitress
Poets Corner Café Bellaghy
01.2021 - 01.2022
- Using my experience gained from my previous hospitality role I quickly adapted my skills to work in a busy café in town
- A heavily customer service-based role associated with being in charge of individual customer expectations in delivering superior levels of service
- A flexible approach was required as the role required both day and evening shifts, as well as weekends.
Chemistry Technician
St Mary's Grammar School Magherafelt
01.2020 - 01.2021
- After finishing my A-levels I wanted to take a gap year to save up before I started University in September 2021
- I got offered a job as a Chemistry Technician in a local Grammar School which I did alongside my waitress job
- In this role, I worked a minimum of 30 hours per week
- My main roles in this position included setting up practicals for teachers, clearing up, ordering, and storing stock needed
- I learned a lot from this role it matured me, kept me organized, and gained valuable skills.
Waitress
Mary's Bar
01.2018 - 01.2021
- Responsible for creating a welcoming environment for visiting guests by demonstrating excellent communication skills and providing a memorable experience, as well as developing excellent customer relations
- The role also requires the ability to communicate product knowledge to facilitate customer decision making demonstrating excellent customer service, resulting in returning customers
- Very flexible approach accustomed to working late nights, long shifts, and adapted to working within extremely fast-paced environments.
Education
Bachelor of Science - Biomedical Science
The University of Edinburgh
Edinburgh 09/2021 -
A-Levels -
St marys grammar school
09/2012 - 06/2020
Skills
- Expert multitasker
- Organised and reliable
- Upbeat, outgoing and positive
- Strong communication
- Efficient under pressure
Timeline
Restaurant Hostess
Fleming by le bilboquet
06.2023 - 08.2023
Barista
Bluestone Lane Coffee
06.2023 - 08.2023
Barista
Leos Beanery
01.2022 - 05.2023
Barista and Waitress
Poets Corner Café Bellaghy
01.2021 - 01.2022
Chemistry Technician
St Mary's Grammar School Magherafelt
01.2020 - 01.2021
Waitress
Mary's Bar
01.2018 - 01.2021
Bachelor of Science - Biomedical Science
The University of Edinburgh
09/2021 -
A-Levels -
St marys grammar school
09/2012 - 06/2020
Similar Profiles
Chaddaine CunninghamChaddaine Cunningham
Food Runner Seasonal at Le BilboquetFood Runner Seasonal at Le Bilboquet
Serge AyiteSerge Ayite
Customer Service Manager at Le BilboquetCustomer Service Manager at Le Bilboquet
Levys J. Mendez R.Levys J. Mendez R.
Bartender at Le Bilboquet NYBartender at Le Bilboquet NY
Olabanji KoyaOlabanji Koya
Head of Football Performance at Heriot Watt UniversityHead of Football Performance at Heriot Watt University
ANNA THEOCHARIDOUANNA THEOCHARIDOU
Nursery Supply Staff at Butterfly PersonnelNursery Supply Staff at Butterfly Personnel