Helen Burke

• Providing support to customers claiming Universal Credit.
• Being accountable for performance and management of your caseload.
• Referring customers to relevant external provision when necessary, ensuring comprehensive help is provided at all times.
• Offering advice and support to customers with their job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Monitoring progress of each customer regularly, ensuring they are on track towards achieving their career goals.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.

• Examining passport applications to determine nationality and identity in line with current policy, procedures and legislation.
• Resolving queries as they arise, in order to approve for issue those passports that meet legislative and policy requirements
• Gathering and examining documentation and other presented evidence to identify potentially fraudulent applications in accordance with fraud awareness training and HMPO counter fraud strategy.
• Determining if additional evidence is required from the customer. Contacting the customer should additional evidence be required, often requiring an explanation of complex rules and procedures to the customer.
• Developing and maintaining knowledge of legislation, policy, procedure and security guidelines to complete all work in accordance with HMPO policy and procedure.

• Cultivated close working relationships with students, teaching staff and parents, working collaboratively to achieve success across all areas of school life.
• Tutored students individually and in small groups to reinforce learning concepts.
• Planned and arranged classrooms that promoted an effective learning environment.
• Supervised and ensured the safety of students, consistently verifying that all health and safety requirements were adhered to in and outside the classroom.

During these years I was at home being a full time mum to my two children.