Katie Hodge
Swindon,Wiltshire
Summary
Accomplished professional with a strong foundation in leadership competence and team leadership, excelling in customer service excellence and communication skills. Demonstrates expertise in delegating effectively, problem analysis, and task prioritisation to ensure deadline adherence and time efficiency. Committed to maintaining health and safety regulations while providing employee training and overseeing stock replenishment. Career goals include advancing within a dynamic organisation where attention to detail and order processing can drive continued success.
Overview
7
7
years of professional experience
Work history
Supervisor
Castore
Swindon, Wiltshire
2025.03 - Current
- Organised team resources, resulted in improved project timelines.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Managed daily operations to increase productivity.
- Led team meetings, ensured clear communication amongst all members.
- Provided constructive feedback to staff for improved performance levels.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Trained new hires and set up mentoring relationships to drive team performance.
Retail sales associate
House of Fraser
Bristol, Bristol
2019.06 - 2024.02
- Operated till systems correctly, ensuring accurate transactions.
- Boosted store reputation with excellent customer service skills.
- Contributed to sales targets through active promotion of products.
- Maintained tidy sales floor to enhance shopping experience.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Assisted in visual merchandising, improving shop floor appeal.
- Handled cash transactions accurately maintaining financial integrity.
- Provided product knowledge to customers for informed purchases.
- Dealt with returns, ensuring customer satisfaction.
- Collaborated with team members for efficient store operations.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
A-Levels - Sports coaching
SGS collage
Bristol 09/2020 - 06/2023
GCSEs -
Hanham woods academy
Bristol 09/2014 - 06/2019
Skills
- Leadership competence
- Delegating effectively
- Customer services excellence
- Order processing
- Problem analysis
- Task prioritisation
- Health and Safety regulations
- Employee training
- Stock replenishment
- Deadline adherence
- Time efficiency
- Customer Service
- Communication skills
- Team Leadership
- Attention to Detail
Affiliations
- Travel
- Rugby
Timeline
Supervisor
Castore
2025.03 - Current
Retail sales associate
House of Fraser
2019.06 - 2024.02
A-Levels - Sports coaching
SGS collage
09/2020 - 06/2023
GCSEs -
Hanham woods academy
09/2014 - 06/2019