Summary
Overview
Work History
Education
Skills
Timeline
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Katie Hay

Edinburgh

Summary

Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to offering excellent customer service and a high standards in their work.


Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work History

Barista /waitress

Speyside Kitchen
Aviemore, Highlands
07.2021 - 10.2022
  • Prepared coffee, cleaned dining areas, opened the register, and carried out other opening duties.
  • Maintained regular and consistent attendance and punctuality.
  • Restocked supplies and retail products.
  • Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
  • Trained new and junior staff members on coffee-making
  • Ordered, received and correctly stored fast food ingredients.
  • Conversed with customers about food and beverage desires, suggesting items best matching preferences.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
  • Created speciality drinks according to exact customer requests and preferences.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.

Office junior

Silverglades Holiday Homes Ltd
Aviemore, Highlands
06.2020 - 09.2020
  • Gained experience in answering the reception phone and greeting guests and dealing with the public.
  • Responsible for counting stationary and placing orders
  • Responsible for printing and preparing guest information welcome packs
  • Cleaning and tiding store room.


Education

Bachelor of Arts - Psychology.

Napier University
Edinburgh
09.2023 -

Higher National Certificate - Social Science

Edinburgh College
Edinburgh
08.2022 - 06.2023

Highers - English, Art Biology, Chemistry, Maths

Grantown Grammar School
Highland
08.2016 - 06.2022

Skills

  • Excellent customer service skills
  • Strong Communication Skills
  • Cash Register Operation
  • Ability to work effectively in a team as well as independently
  • Highly Organized
  • Speedy and Efficient
  • Safe food handling practices
  • Beverage preparation
  • Coffee machinery operation
  • Quick leaner

Timeline

Bachelor of Arts - Psychology.

Napier University
09.2023 -

Higher National Certificate - Social Science

Edinburgh College
08.2022 - 06.2023

Barista /waitress

Speyside Kitchen
07.2021 - 10.2022

Office junior

Silverglades Holiday Homes Ltd
06.2020 - 09.2020

Highers - English, Art Biology, Chemistry, Maths

Grantown Grammar School
08.2016 - 06.2022

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Katie Hay