Katie Hay
Edinburgh
Summary
Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to offering excellent customer service and a high standards in their work.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Barista /waitress
Speyside Kitchen
Aviemore, Highlands
2021.07 - 2022.10
- Prepared coffee, cleaned dining areas, opened the register, and carried out other opening duties.
- Maintained regular and consistent attendance and punctuality.
- Restocked supplies and retail products.
- Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
- Trained new and junior staff members on coffee-making
- Ordered, received and correctly stored fast food ingredients.
- Conversed with customers about food and beverage desires, suggesting items best matching preferences.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Created speciality drinks according to exact customer requests and preferences.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
Office junior
Silverglades Holiday Homes Ltd
Aviemore, Highlands
2020.06 - 2020.09
- Gained experience in answering the reception phone and greeting guests and dealing with the public.
- Responsible for counting stationary and placing orders
- Responsible for printing and preparing guest information welcome packs
- Cleaning and tiding store room.
Education
Bachelor of Arts - Psychology.
Napier University
Edinburgh 2023.09 -
Higher National Certificate - Social Science
Edinburgh College
Edinburgh 2022.08 - 2023.06
Highers - English, Art Biology, Chemistry, Maths
Grantown Grammar School
Highland 2016.08 - 2022.06
Skills
- Excellent customer service skills
- Strong Communication Skills
- Cash Register Operation
- Ability to work effectively in a team as well as independently
- Highly Organized
- Speedy and Efficient
- Safe food handling practices
- Beverage preparation
- Coffee machinery operation
- Quick leaner
Timeline
Bachelor of Arts - Psychology.
Napier University
2023.09 -
Higher National Certificate - Social Science
Edinburgh College
2022.08 - 2023.06
Barista /waitress
Speyside Kitchen
2021.07 - 2022.10
Office junior
Silverglades Holiday Homes Ltd
2020.06 - 2020.09
Highers - English, Art Biology, Chemistry, Maths
Grantown Grammar School
2016.08 - 2022.06