Katie Gilgallon
Troon,South Ayrshire
Summary
Motivated and friendly barista with exceptional social skills and a decade of experience. Attentive and observant worker with knowledge to develop and maintain customer relations. Eager and enthusiastic in helping customers receive the best possible service and in helping my colleagues.
Overview
10
10
years of professional experience
Work history
Barista
Odeon/Costa Coffee
Kilmarnock
2016.08 - Current
- Part of the opening team in 2016 and quickly learnt coffee skills with no prior experience.
- Established relationships with new and regular customers, paying attention to specific drink orders to maintain relationships and loyalty.
- Guaranteed freshness of cakes and pastries on display by following food safety protocols.
- Provided food and drink recommendations to customers, catering to any allergy and dietary restrictions.
Costa Supervisor
Odeon/Costa Coffee
Kilmarnock
2017.02 - 2018.05
- Promoted to supervisor role after 6 months as part of Costa team.
- Worked with team members to deliver effective customer service by recognising each staff members strongest position and delegating during peak times.
- Addressed any customer concerns or complaints promptly and professionally, ensuring customer satisfaction.
- Helped in leading the team to a £10,000 cash prize in which we were the #1 store in the UK to increase out year-over-year average items per transaction.
Barista
Hurricane Handsome
Melbourne, Australia
2018.11 - 2019.04
- Worked alongside head barista to learn new skills and knowledge different from UK practices.
- Produced high-volume coffee orders quickly and to high standards to guarantee customer satisfaction.
- Ensured equipment and surfaces were kept clean and well maintained at all times.
- Collaborated with the chefs to create new drinks to appear on the monthly specials menu.
Skills
- Remaining calm in high pressure situations
- Strong attention to detail
- Accustomed to working in a fast-paced environment
- Money handling and till proficiency
- Strong communication
Affiliations
- Travel
- Reading
- Film & TV
- Food & Drink
Reference
Curtis Caven
Cinema Experience Manager
Odeon Kilmarnock
07835699306
Timeline
Barista
Hurricane Handsome
2018.11 - 2019.04
Costa Supervisor
Odeon/Costa Coffee
2017.02 - 2018.05
Barista
Odeon/Costa Coffee
2016.08 - Current