Sunny Ozidede
Tipton,West Midlands
Summary
A highly adaptable and organised professional with a strong ability to deliver effective customer service and support team environments. Demonstrates logical thinking and methodical problem-solving skills, complemented by a confident use of ICT and emerging technologies. Bilingual in English and Wollof, with a keen attention to detail in quality assurance and health & safety practices. Committed to promoting safe working environments while effectively prioritising tasks under pressure.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Barista
Starbucks Coffee
Keele, Staffordshire
2025.09 - 2026.06
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Maintained cleanliness of the café area whilst preparing orders.
- Provided a welcoming atmosphere to customers, promoting return visits.
Sales Specialist
Apple
2024.07 - 2025.01
- Delivered a personalised approach to the customer experience.
- Contributed to a 38% increase of business revenue.
- Used apple tools to troubleshoot, diagnose and resolve product and software issues.
- Achieved individual and departmental KPI’s, achieving Net Promoter Score of 100.
- Collaborated with teams to manage busy periods, reducing customer wait times.
- Adhering to company policies and procedures and promoting company values.
- Used digital platforms to create, record, amend customer information.
Team Member
Co-op
2023.10 - 2024.02
- Served customers and handled any returns and refunds delivering effective customer service.
- Suggestive selling and relaying product information.
- Unpacked deliveries, managed stock and carried out replenishment activity.
- Promote products to meet sales targets
- General housekeeping
- Kept the store clean and tidy.
Warehouse Operative
Warrens Warehouse
2023.08 - 2023.09
- Received deliveries and checked for damaged or missing items.
- Used lifting equipment to move stock around the warehouse.
- Used digital equipment to inform, locate and restock.
- Checked stock levels and ensured items are stored correctly.
- Used manual handling techniques.
- Followed health & safety guidelines.
- Packed, wrapped and loaded items to be dispatched.
- Cleaned the warehouse.
Volunteer
British Heart Foundation
Dudley, West Midlands
2022.07 - 2023.06
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Prepared premises and supplies for arriving guests.
- Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
- Directed guests to correct seating locations and answered questions about facility amenities.
Education
BSC - Biomedical Science
Keele University
2023.01 - 2026.01
A Level’s - Chemistry, Biology, Health & Social Care
Sandwell Academy
West Bromwich 2021.01 - 2023.01
Skills
- Able to deliver effective customer service
- Effective when working alone while supportive in a team environment
- Follows instructions well with the maturity to question any unclear information
- Uses logical thinking when problem solving and has methodical ways of working
- Adapts to new situations well and can apply flexibility
- Confident user of ICT with knowledge of emerging technologies and competencies with Apple devices
- Able to use numerical skills to complete workplace tasks
- Experience of quality assurance and can apply attention to detail
- Knowledge of health & safety with the ability to promote safe working practices
- Bilingual – speaking fluent English and Wollof
- Effective decision maker
- Organised and can prioritise time to meet deadlines, remaining calm under pressure
- Good level of dexterity and a range of practical skills
Timeline
Barista
Starbucks Coffee
2025.09 - 2026.06
Sales Specialist
Apple
2024.07 - 2025.01
Team Member
Co-op
2023.10 - 2024.02
Warehouse Operative
Warrens Warehouse
2023.08 - 2023.09
BSC - Biomedical Science
Keele University
2023.01 - 2026.01
Volunteer
British Heart Foundation
2022.07 - 2023.06
A Level’s - Chemistry, Biology, Health & Social Care
Sandwell Academy
2021.01 - 2023.01