William Davies
Fleet,Hants
Summary
A highly adaptable professional with strong communication skills and a proven track record in engaging with diverse groups to ensure customer satisfaction. Demonstrates excellent multitasking abilities, effectively managing and prioritising multiple demands in high-pressure environments. Methodical and detail-oriented, skilled at analysing and evaluating information to achieve positive outcomes. Committed to leveraging expertise across hospitality, tourism, health, and welfare sectors to drive success and deliver exceptional results.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
History Guide
Winchester Cathedral
Winchester, Hampshire
2025.09 - Current
- Managed the Cathedrals' 'Kings and Scribes' section to optimise engagement
- Hosted talks and answered questions to maximise visitor enjoyment
- Helped train and support new guides
- Collaborated closely with museum curators when developing new tour scripts ensuring accurate representation of exhibits.
Community Advisor Volunteer
Citizens Advice Bureau
Fleet, Hampshire
2024.02 - 2025.09
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered advice and handled challenging situations with ease.
- Helped to sign post next steps and resolve issues
Farnborough Airshow
xxx
Farnborough, Hampshire
2024.07 - 2024.07
- Ensured service for corporate guests was delivered professionally
- Dealt efficiently with guest requirements and concerns
- Resposible for ensuring all corporate guests enjoyed their experience
Customer assistant
Burger King
Fleet, Hampshire
2021.09 - 2023.09
- Ensured customer satisfaction by providing excellent customer service.
- Adhered to health and safety regulations, maintaining a safe environment.
- Cleaned tables or counters, maintaining cleanliness standards
Covid Vaccine Centre Volunteer
NHS England and Hart District Council
Fleet, Hampshire
2021.02 - 2022.05
- Welcomed residents and directed them to the correct area for vaccination and assisted residents with mobility issues
- Ensured cleanliness and tidiness of waiting and vaccination area
- Asssited medical team with practical running of the centre
Education
Bachelor of Arts - History
Winchester University
Winchester, Hampshire 2023.09 - 2026.06
A-Levels - History, Business Studies and Drama
Farnborough Sixth Form College
Farnborough, Hampshire 2021.09 - 2023.07
GCSEs - 8 GCSEs in maths, English Literature and Language, History, Drama, Science
Calthorpe Park School
Fleet, Hampshire 2016.09 - 2021.06
Skills
- Strong communication skills and experienced with engaging with people to ensure customer delight
- Quick to adapt to a variety of situations from hospitality and tourism to health and welfare
- Excellent multi tasking skills; adept at managing and prioritising multiple demands
- Experienced at working in high pressure environments and problem solving to positive outcomes
- Methodical and detail orientated; strong at analysing and evaluating information
References
References available upon request.
Timeline
History Guide
Winchester Cathedral
2025.09 - Current
Farnborough Airshow
xxx
2024.07 - 2024.07
Community Advisor Volunteer
Citizens Advice Bureau
2024.02 - 2025.09
Bachelor of Arts - History
Winchester University
2023.09 - 2026.06
Customer assistant
Burger King
2021.09 - 2023.09
A-Levels - History, Business Studies and Drama
Farnborough Sixth Form College
2021.09 - 2023.07
Covid Vaccine Centre Volunteer
NHS England and Hart District Council
2021.02 - 2022.05
GCSEs - 8 GCSEs in maths, English Literature and Language, History, Drama, Science
Calthorpe Park School
2016.09 - 2021.06