Katie Eleanor Steel
Halifax,West Yorkshire
Summary
An experienced, articulate, and customer-driven professional with a rich career spanning luxury retail, property, and international hospitality. Katie brings a rare blend of warmth, commercial acumen, and calm confidence to every role. From managing flagship fashion departments to co-ordinating property portfolios and representing a national airline, she has consistently delivered outstanding service and built trusted relationships across industries.
Overview
39
39
years of professional experience
Work history
Commercial Property Team Member
Michael Steel & Co
Leeds, West Yorkshire
05.2010 - 03.2025
- Client queries and viewings across commercial units and land assets.
- Liaised with surveyors, buyers, and legal teams to help progress sales and lettings efficiently.
- Represented the business with professionalism and warmth in client-facing roles.
- Supported marketing processes and documentation management with attention to detail.
Career Break
Child care
01.2000 - 04.2010
Men’s Fashion Floor Manager (Flagship Northern Store)
Harvey Nichols
Leeds
12.1997 - 12.1999
- Played a key role in the store’s launch, overseeing staff recruitment, training, and induction for the menswear floor.
- Conducted full-cycle recruitment for front-of-house and management roles, including CV screening, interviews, and offer processes.
- Managed seasonal floor planning, stock management, and VM alongside head office and brand concession leads.
- Built strong relationships with fashion buyers to ensure the right balance of high-end, on-trend, and core ranges.
- Delivered a bespoke, personal shopping experience to a loyal and discerning customer base.
- Set service standards, coached staff, and championed the Harvey Nichols ethos.
Cabin Crew – First Class
Gulf Air
Bahrain , Bahrain & International
11.1993 - 11.1997
- Delivered premium hospitality to Business Class passengers with poise and warmth.
- Completed the Gulf Air Academy programme, including advanced customer care, first aid, and cultural awareness training.
- Praised for professionalism, calm in high-pressure scenarios, and dedication to passenger wellbeing.
- Mentored junior crew and promoted inflight services and safety with confidence.
Regional Retail Manager
Best Trading Company
, West Yorkshire Region
09.1990 - 10.1993
- Oversaw operations across four high-street retail stores in the region.
- Supported store managers in sales performance, staff development, and visual standards.
- Reviewed store profitability, stock levels, and customer feedback to drive improvements.
- Built a collaborative and motivated team culture across locations.
Early Career – Retail & Hospitality
Various
01.1986 - 08.1990
- Gained strong grounding in customer-facing roles across busy retail and hospitality settings.
- Worked within boutique fashion stores, cafes, and event venues in West Yorkshire.
- Built early skills in multitasking, working under pressure, and delivering memorable service.
Education
Certified Cabin Crew Programme - First Aid & Emergency Procedure Training, Cross-Cultural Communication & Hospitality Excellence
Skills
- High-End Customer Service
- Property Coordination & Administration
- Luxury Retail Management
- Staff Recruitment & Development
- Relationship Building
- Visual Merchandising
- International Hospitality
- Calm, Professional Communication
- Expert customer service
- Customer relationship management systems
- Virtual communication
- Attention to Detail
- Written and verbal communication
- Highly organised
- Cultural awareness
- Team Leadership
- Interpersonal communication
- Supply negotiation
Interests
- Interior Design
- Fashion
- Travel
- Dogs (Ellie & Lola)
Timeline
Commercial Property Team Member - Michael Steel & Co
05.2010 - 03.2025
Career Break - Child care
01.2000 - 04.2010
Men’s Fashion Floor Manager (Flagship Northern Store) - Harvey Nichols
12.1997 - 12.1999
Cabin Crew – First Class - Gulf Air
11.1993 - 11.1997
Regional Retail Manager - Best Trading Company
09.1990 - 10.1993
Early Career – Retail & Hospitality - Various
01.1986 - 08.1990
Gulf Air Academy - Certified Cabin Crew Programme, First Aid & Emergency Procedure Training, Cross-Cultural Communication & Hospitality Excellence
Heckmondwike Grammar School - ,
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