Katie Dunkley
Sheffield,South Yorkshire
Summary
Accomplished logistics and retail professional with a robust understanding of supply chain management and e-commerce operations. Demonstrates expertise in logistics coordination, retail software usage, and store security measures, ensuring efficient operations and loss prevention. Skilled in crisis management, staff rota arrangement, and promotions coordination, with a strong focus on health and safety regulations. Proven ability to enhance time efficiency and resilience under pressure while maintaining effective communication. Career aspirations include advancing in management roles to further optimise operational processes.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Store manager
Domino's Pizza
Dronfield, Derbyshire
2021.11 - Current
- Managed staff rosters, ensuring adequate coverage during peak times.
- Coached underperforming employees improving their job performance significantly.
- Streamlined operations to maximise efficiency and minimise waste.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Maintained an organised stock room for easy accessibility of goods.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
In person sales
Team Interactive
Sheffield
2025.11 - 2025.12
- Managed time efficiently to maximise number of daily visits.
- Participated in team meetings to strategise effective sales approaches.
- Walked long distances during door-to-door outreach, demonstrating commitment and endurance.
- Handled objections, resulting in successful sales negotiations.
- Maintained a professional demeanour whilst dealing with challenging situations.
- Utilised persuasive selling techniques for closing sales deals successfully.
- Adapted sales pitches according to individual client requirements.
- Collaborated with team members, sharing best practices for success in the field.
- Demonstrated excellent communication skills to gain trust of potential customers.
- Maintained smart appearance and polite manner at all times.
- Upheld excellent customer service with helpful, confident demeanour.
- Generated sales report and insights to management.
Retail Assistant ( beauty, perfume department)
John Lewis & Partners
Sheffield
2018.05 - 2018.05
- Helped in the setup of special events and promotional activities within the store.
- Maintained clean shop floor, promoting a welcoming environment.
- Boosted sales through suggestive selling techniques.
- Ensured visual merchandising standards with regular display updates.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Handled transactions, maintaining accurate till records.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Delivered excellent customer service by answering queries and providing product information.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Assisted in stock replenishment to maintain store appearance.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
Certificate of Higher Education - Media makeup and Special effects
Sheffield College
2019.09 - 2021.05
GCSEs - Maths, English, Science, Art
Dronfield Henry Fanshawe School
Dronfield, Derbyshire 2014.09 - 2019.06
Skills
- Logistics co-ordination
- Retail software usage
- Store security measures
- Crisis management capabilities
- Supply chain understanding
- Staff rota arrangement
- Promotions coordination
- Security procedures
- Loss prevention strategies
- Profit and loss understanding
- Staff retention techniques
- E-commerce management
- Health and Safety regulations
- Time efficiency
- Resilience under pressure
- Multitasking proficiency
- Communication effectiveness
Timeline
In person sales
Team Interactive
2025.11 - 2025.12
Store manager
Domino's Pizza
2021.11 - Current
Certificate of Higher Education - Media makeup and Special effects
Sheffield College
2019.09 - 2021.05
Retail Assistant ( beauty, perfume department)
John Lewis & Partners
2018.05 - 2018.05
GCSEs - Maths, English, Science, Art
Dronfield Henry Fanshawe School
2014.09 - 2019.06