Kathryn Downing
Lerwick,Shetland Islands
Summary
Compassionate individual with strong desire to support and improve lives of others. Skilled in communication and problem-solving, coupled with keen ability to empathise and build rapport. Committed to making positive impact in community by providing exceptional care and support and build strong relationships with others.
Overview
7
7
years of professional experience
Work history
Social care worker
Shetland Islands Council
Lerwick, Shetland
03.2022 - Current
- Maintained detailed records on client progress, aiding in treatment planning and evaluation,.
- Facilitated group activities to encourage social interaction among residents.
- Established rapport with clients for better communication and understanding.
- Improved client quality of life by providing compassionate and professional care.
- Provided personal grooming assistance to enhance self-esteem and dignity of clients,.
- Assisted in daily tasks, improving client independence and confidence.
Social care worker
Orkney Islands Council
Kirkwall, Orkney Islands
03.2020 - 03.2022
- Offered emotional support to families, easing their stress during difficult times.
- Conducted home visits as required offering comfort in familiar surroundings.
- Maintained detailed records on client progress, aiding in treatment planning and evaluation,.
- Ensured safety regulations were met for the well-being of clients.
- Liaised with healthcare professionals, ensuring comprehensive service delivery to clients.
- Improved client quality of life by providing compassionate and professional care.
- Provided physical and emotional support to service users, aiding improvements to [Type] circumstances.
- Responded calmly to manage crises and emergency situations.
Social care worker / PA
Shetland Islands Council
Lerwick, Shetland Islands
09.2019 - 03.2020
- Liaised with healthcare professionals, ensuring comprehensive service delivery to clients.
- Established rapport with clients for better communication and understanding.
- Improved client quality of life by providing compassionate and professional care.
- Provided active listening to clients, enhancing their overall mental health.
- Conducted home visits as required offering comfort in familiar surroundings.
Sales assistant
Beggs Shoes
Lerwick, Shetland Islands
06.2019 - 09.2019
- Offered personalised shopping advice to enhance customer experiences.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Managed till operations smoothly, reducing waiting time for customers.
- Utilised excellent communication skills to provide detailed product information.
- Built strong relationships with regular customers for repeat business.
Education
SVQ2 - Health and Social Care
Orkney Collage
Orkney, Orkney Islands 05.2022 - 09.2022
NNEB - Child Care
Warwickshire College
WarwickshireSkills
- Calm and collected under pressure
- Customer retention
- Willing to
- Team player
- Positive Attitude
- Order fulfilment
- Confident communicator
Timeline
SVQ2 - Health and Social Care
Orkney Collage
05.2022 - 09.2022
Social care worker
Shetland Islands Council
03.2022 - Current
Social care worker
Orkney Islands Council
03.2020 - 03.2022
Social care worker / PA
Shetland Islands Council
09.2019 - 03.2020
Sales assistant
Beggs Shoes
06.2019 - 09.2019
NNEB - Child Care
Warwickshire College