Kathleen Alderton
Hatfield,Hertfordshire
Summary
Dedicated professional with expertise in customer service and conflict resolution, demonstrating strong empathy and effective listening skills. Proven ability to handle complaints efficiently while maintaining a positive attitude and ensuring customer retention. Skilled in time optimisation, organisation, and Confident communicator committed to enhancing customer experiences and fostering long-term relationships.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Sales assistant
Dunelm
St Albans, Hertfordshire
2023.07 - Current
- Utilised excellent communication skills to provide detailed product information.
- Delivered exceptional after-sales service, encouraging repeat business.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Managed till operations smoothly, reducing waiting time for customers.
- Improved customer service by efficiently handling queries and complaints.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Approached customers with a friendly smile and welcoming presence.
Education
A-Levels - criminology
Onslow St audreys
Hatfield 2023.09 - 2025.05
A-Levels - sociology
Onslow St audreys
Hatfield, Hertfordshire 2023.09 - 2025.05
A-Levels - english literature
Onslow St audreys
Hatfield, Hertfordshire 2023.09 - 2025.05
GCSEs - english literature/ language
Onslow St audreys
Hatfield, Hertfordshire 2023.05 - 2023.05
GCSEs - Mathematics
Onslow St audreys
Hatfield, Hertfordshire 2023.05 - 2023.05
Skills
- Time optimisation
- Strong empathy
- Effective listening
- Complaint handling
- Positive attitude
- Customer retention
- Customer Service
- Confident communicator
- Conflict Resolution
- Organisation
- Resilience
- Patient and persistent
- Legal procedures understanding
- Respect for confidentiality
- Relevant legislation understanding
Certification
During my time at sixth form i done work experience with Forensic analytics which provided me with knowledge and understanding of the use of technology within investigations and crime prevention.
References
References available upon request.
Timeline
A-Levels - criminology
Onslow St audreys
2023.09 - 2025.05
A-Levels - sociology
Onslow St audreys
2023.09 - 2025.05
A-Levels - english literature
Onslow St audreys
2023.09 - 2025.05
Sales assistant
Dunelm
2023.07 - Current
GCSEs - english literature/ language
Onslow St audreys
2023.05 - 2023.05
GCSEs - Mathematics
Onslow St audreys
2023.05 - 2023.05